Mastering the Art of Hospitality With David Doty
Manage episode 394654511 series 2930439
Uncover the secrets behind the scenes of the restaurant world with David Doty, the financier turned hospitality expert. Our conversation peels back the curtain on the meticulous craft of curating a five-star guest experience, revealing the heart and soul that transform a meal into an enduring memory. David imparts his unique perspective on steering iconic establishments to new heights.
On this episode you'll learn from David about:
- Turning customer interactions into loyalty
- Personalized service
- Empowering staff
- More!
Thanks, David!
Kapitler
1. Five-Star Guest Experience in Restaurants (00:00:00)
2. Memorable Customer Experience in Restaurants (00:09:34)
3. Ovation Sponsorship and Feedback Discussion (00:17:21)
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