Episode 100: Scott Doolittle on building trust with both patients and providers

Listening In (With Permission): Conversations About Today's Pressing Health Care Topics

Suzanne Delbanco speaks with Scott Doolittle, CFO of Quantum Health, a health care navigation company providing care coordination and navigation support. Scott oversees Quantum Health’s business intelligence units, where he leads a team that validates the company’s actuarial results. Scott Doolittle provides insights into how Quantum Health engages both consumers and providers navigate the eligibility and coverage of each consumer’s specific benefits plan. In this episode, you’ll learn how health care navigation helps employers increase plan member uptake of benefits programs. Featured quote: “A provider is always going to want to get paid. They’re always going to call to make sure the member’s covered, and if we’re that single point of entry and can provide that expertise and do it in a way that drives satisfaction for them, they’re more likely to leverage us as we talk about care planning on a go-forward basis.”