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Ep: 3 Why is leadership so critical to CX? - Interview with Brad Cleveland
Manage episode 352090685 series 3434267
Indhold leveret af Tom Brannen and Vic Cooper, Tom Brannen, and Vic Cooper. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Tom Brannen and Vic Cooper, Tom Brannen, and Vic Cooper eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
In this episode, we sit down with Brad Cleveland, know throughout the world for his insight into all things related to customer experience. Brad is an industry veteran who is one of the leading recognized thought leaders and consultants, as well as a frequent speaker and author of several books.
Today, we discuss the important subject of leadership and why it such a critical element to providing a good customer experience.
We also refer several times to his latest book, "Leading the Customer Experience" which we highly recommend for anyone working in the customer experience space.
https://www.amazon.com/Leading-Customer-Experience-Deliver-Outstanding/dp/1789666872/ref=sr_1_2?crid=1TZX9U1XOQT7C&keywords=brad+cleveland&qid=1673294368&sprefix=brad+clevelan%2Caps%2C135&sr=8-2
Thanks for listening!
Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach out to us for more info.
Email – info@yourcallis.com
Web – yourcallis.com
Show Hosts:
Tom Brannen – Industry Analyst – OnConvergence
Web: onconvergence.com
Twitter: @tbrannen
LinkedIn: https://www.linkedin.com/in/tbrannen/
Vic Cooper – Independent Consultant – Inteletry
Web: https://www.inteletry.com
Twitter: @VicACooper
LindedIn: https://www.linkedin.com/in/vicacooper/
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