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Episode 31- Customer Service Automation and Chatbots with Consumer Watchdog Wendy Knowler
Manage episode 439119286 series 3599102
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Have you ever had a bone to pick with customer service and all you can find are automated emails and chatbots?
As a consumer, all you want is to be heard. Yet in 2024, it has become increasingly less likely that you'll be face-to-face with another human who has the soft skills necessary to make you feel heard and to attend to your complaint.
This is where Wendy Knowler comes in. With over 25 years of experience as a consumer journalist, she has seen it all! Wendy has spent a large portion of her professional career fighting for the little guy and developed a nationwide reputation for making sure justice is served. You can find Wendy on the following channels:
Official website of consumer expert and watchdog Wendy Knowler
Wendy Knowler (@wendyknowler) / X (twitter.com)
Email- consumer@knowler.co.za
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