Documenting Disaster: The Power of Preparation

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

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for ca. et år siden 35:22

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Can strategic planning and empathy transform chaos into order?
In this episode, Tim Conrad introduces Michele Toma, an information officer with expertise in research, analytics, and crisis communication strategies.
They recount their experiences during the devastating 2023 British Columbia wildfire season, highlighting the importance of humanity, empathy, and meticulous documentation in managing crises.
Michele shares her insights on strategic planning, stakeholder relations, and the critical role of business continuity plans.
Their discussion underscores how turning negative feedback into opportunities for improvement can significantly enhance crisis response and communication efforts.
Listen For:
06:47 - Documentation and Accountability
15:04 - Empathy in Crisis Management
20:08 - Business Continuity Planning Essentials
27:54 - Turning Negatives into Opportunities
See the graphics and documents discussed in this episode
Documents and images
Guest: Michele Toma
LinkedIn

Connect with Tim Conrad, APR
LinkedIn | Website | Facebook | Instagram

19 episoder

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

Documenting Disaster: The Power of Preparation

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

published for ca. et år siden

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Connect with Tim Conrad, APR
LinkedIn | Website | Facebook | Instagram

19 episoder

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Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

1
Cybersecurity MISTAKES That Will Cost You BIG | With information technology expert Hunter Geerts 38:57

for 6 weeks siden38:57

38:57

Send us a text Knowing what mitigations to have ahead of a cyberattack is one step in many as cybercriminals exploit vulnerabilities on mobile devices, computers and entire operations. Learn about the cyberattacks individuals and organizations face today from Kit Professionals' Hunter Geerts. Listen for: 1:20 Attack methods 12:18 Ransomware and phishing, with a side of mitigation 25:27 VIP impersonation, payroll and vendor fraud, and credential phishing 33:22 Finale - Three quick questions Connect with Hunter Geerts LinkedIn | Website | Facebook | Instagram Connect with Tim Conrad LinkedIn | Website | Facebook | Instagram…

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

1
Is it trash or truth? Information and the California wildfires | With Ventura County Battalion Chief Pete Jensen and host Tim Conrad 1:18:56

for 14 weeks siden1:18:56

1:18:56

Send us a text Conspiracy, AI-created imagery, misinformation and false information now dominate disasters, overpowering truthful and honest information. It is mainstream on social media, podcasts and traditional media, and often repeated by broadcasters, hosts and celebrities. Pete Jensen is on the front lines of the southern California wildfires, where, in the past, he has served in many roles, including public information officer. Much of what he shares applies no matter where you are. What we know about wildfires, how they move and how we fight them is international. Listen For: 01:29 - Status of the Southern California Wildfires, Water Supply, Staffing and Equipment 33:42 - Forest Management, Resources, and Managing Wildfires 1:11:58 - Finale - Three quick questions Connect with Pete Jensen LinkedIn Connect with Tim Conrad LinkedIn | Website | Facebook | Instagram…

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

1
The BEST Way to Work with Family Liaison Officers During Emergencies | With author Moose Mutlow 45:14

for 21 weeks siden45:14

45:14

Send us a text National Parks' search and rescue family liaison officer, Moose Mutlow, joins host Tim Conrad, APR, and shares how they connect incident command to families and friends to ensure strong communication throughout searches. Listen For: 01:50 - The roles of search and rescue and family liaison officers 10:33 - Setting the stage 28:40 - The idea of truth 40:28 - Finale - Three quick questions Connect with Moose Mutlow Website | LinkedIn | Online FLO Course | Amazon - Buy Books Connect with Tim Conrad LinkedIn | Website | Facebook | Instagram…

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

1
How trust has shifted news consumption and how to adapt. With guest, author Doug Levy | Part 3 of 3 with The Communications Golden Hour® author 28:17

for 22 weeks siden28:17

28:17

Send us a text Author Doug Levy, of The Communications Golden Hour® Book, joins host Tim Conrad, APR, for the final of three episodes to discuss the roles of public information officers and crisis communications in emergencies and crises/issues. Listen For: 01:08 - Who to trust? 11:17 - Is that a trusted spokesperson? 15:22 - They turned off the news and turned on an app 22:53 - Finale - Three quick questions Connect with Doug Levy LinkedIn | Website | Facebook | Instagram | Twitter | Amazon - Buy Book Connect with Tim Conrad LinkedIn | Website | Facebook | Instagram…

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

1
Communicating in a time of chaos, war and conflict with guest, author Doug Levy | Part 2 of 3 with The Communications Golden Hour® author 28:23

for 23 weeks siden28:23

28:23

Send us a text Author Doug Levy, of The Communications Golden Hour® Book, joins host Tim Conrad, APR, for the second of three episodes to discuss the roles of public information officers and crisis communications in emergencies and crises/issues. Listen For: 01:05 - Communicating in the chaotic Trump style 10:40 - Media literacy 14:12 - Navigating global conflicts 19:45 - How values can be used to navigate division Connect with Doug Levy LinkedIn | Website | Facebook | Instagram | Twitter | Amazon - Buy Book Connect with Tim Conrad LinkedIn | Website | Facebook | Instagram…

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

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Public Information Officer: Systems, Role, and Learning | Part 1 of 3 with author Doug Levy of the The Communications Golden Hour® Book 35:21

for 24 weeks siden35:21

35:21

Send us a text Author Doug Levy, of The Communications Golden Hour® Book, joins host Tim Conrad, APR, for the first of three episodes to discuss the roles of public information officers and crisis communications in emergencies and crises/issues. Listen For: 01:15 - From Practitioner to Author 11:27 - The Role, Skills and Practice of a Public Information Officer 20:30 - Communications is Two-way or It's Not Communications 28:04 - Evolving as a PIO Connect with Doug Levy LinkedIn | Website | Facebook | Instagram | Twitter | Amazon - Buy Book Connect with Tim Conrad LinkedIn | Website | Facebook | Instagram…

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

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Case Study: 2008 Nova Scotia Porters Lake and Lake Echo Wildfire - The first sign of social media and misinformation in an emergency | Host Tim Conrad looks back at his first wildfire as a public… 24:05

for 26 weeks siden24:05

24:05

Send us a text It was the year 2008. Newspapers, local and provincial/state broadcast TV news, and radio news dominated the media landscape. Misinformation wasn't a word that was used. These are the stories of the before times. When coordinating more news media was easier than responding, developing, coordinating, producing, and posting media on all channels. Listen For: 03:55 - Size Up with the Incident Commander 08:04 - A Memorial to News Media 13:57 - Perspectives from Responders and Residents 18:33 - Top Lessons Connect with Tim Conrad LinkedIn | Website | Facebook | Instagram…

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

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Crisis Communications Management: Training for the Worst, Performing at Your Best. How to Develop From Plan to Program. With guest Shawna Bruce, and host Tim Conrad | PIO, Public Information… 39:32

for 28 weeks siden39:32

39:32

Send us a text How do you handle the unexpected when the stakes are at their highest? Tim sits down with Shawna Bruce to break down the critical differences between a crisis communications plan and a full-fledged program . Recorded live at the 2024 Canadian Emergency Preparedness and Climate Adaptation Convention in Ottawa, the conversation dives deep into the importance of preparedness, flexibility, and teamwork in crisis management. Whether navigating social media pitfalls or leading a military response, Shawna and Tim explore what it takes to stay ahead of chaos. Listen For: 06:07 - The Rarity of Proper Crisis Communication Programs 12:29 - Crisis Communications: Then vs. Now 16:39 - Viral Crisis: A Mayor’s Social Media Misstep 25:03 - Leveraging Proven Practices in Crisis Response Guest: Shawna Bruce LinkedIn | Website Connect with Tim Conrad LinkedIn | Website | Facebook | Instagram…

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

1
Avoiding Panic: Learning from Planning and Preparedness in Earthquake and Tsunami Zones, plus Dark Humour | Host Tim Conrad, APR, with guest Dorit Mason 32:30

for 29 weeks siden32:30

32:30

Send us a text Ever wonder what it takes to be the calm in the storm during an emergency? Tim talks with Dorit Mason, an expert in emergency planning and operations. They look at the critical role of planners in emergency operations centres (EOCs), recalling their experiences managing wildfire evacuations in 2017. Mason shares insights on the characteristics of a great planner, the importance of personal preparedness, and how effective communication plays a vital role in crisis management. They discuss the essential traits required for those working in EOCs and reflect on the camaraderie and humor that keep emergency teams going through the toughest times. Listen For: 02:48 Importance of EOCs 08:21 The Synergy Between Planning and Communication 14:31 Volunteering Safely During Earthquakes 21:26 What Earthquake Planning Teaches Us Connect with guest: Dorit Mason LinkedIn | Public emergency preparation and recovery - Province of British Columbia Connect with Tim Conrad LinkedIn | Website | Facebook | Instagram…

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

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Community-Driven Disaster Response: Lessons from Wildfires, Floods and Landslides in the Cariboo - Chilcotin Region 34:58

for 30 weeks siden34:58

34:58

Send us a text Is building an emergency program a matter of simply responding to crises, or does it require something more? In this episode, host Tim Conrad talks with Steph Masun about the vital role of community, communication, and adaptability in emergency management. With years of experience in the Cariboo Regional District's emergency program, Steph shares insights into the creation and continuity of an effective emergency response, emphasizing the importance of building a legacy, nurturing relationships, and continuous improvement. From floods to fires, to landslides, learn how communities and emergency professionals can work together to navigate the unpredictable landscape of crisis management. Listen For: 04:01 - Creating a Culture of Continuous Improvement 12:50 - The Challenges of Managing Multiple Disasters 25:40 - Recommended Resources for Emergency Management Learning 30:04 - Maintaining Mental Wellbeing During Crisis Response Guest: Stephanie Masun LinkedIn Connect with Tim Conrad, APR LinkedIn | Website | Facebook | Instagram…

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

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Recovering Together in the Cariboo: Teamwork in Emergency Operations Response and Disaster Recovery 24:01

for 31 weeks siden24:01

24:01

Send us a text How do you rebuild communities after wildfires, floods, and chaos? In this episode, Tim Conrad and emergency management expert Stephanie Masun dive deep into the challenges of post-disaster recovery in British Columbia's Cariboo Regional District. From the devastation of the 2017 wildfires to multi-year recovery programs, they share powerful lessons on teamwork, community resilience, and emergency management. Listen For: 05:20 - Patchwork recovery: Different challenges in each community 14:44 - The challenge of sustaining energy in recovery efforts 20:57 - Staffing challenges in emergency management 22:45 - Recognizing and supporting team members during recovery Guest: Stephanie Masun Connect with Tim Conrad, APR LinkedIn | Website | Facebook | Instagram…

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

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Connecting in Chaos: PR Strategies from the Frontlines 39:53

for 42 weeks siden39:53

39:53

Send us a text Disaster communications isn’t just about fighting fires – it’s about connecting communities amidst chaos. In this episode, host Tim Conrad discusses the intense challenges and strategies behind managing public relations during the 2023 British Columbia wildfire season. Guest Jan Enns delves into her own experiences with evacuation and loss, while highlighting the critical importance of mental health for responders and residents. Together, they share valuable insights on how to navigate the complexities of crisis communications, emphasizing the power of empathy, community engagement, and resilience. Listen For: 06:30 - The Butterfly Effect Explained 14:51 - Developing a Crisis Strategy Amid Chaos 18:40 - Navigating the Meta News Ban 25:03 - The Mental Health Impact on Responders See the graphics and documents discussed in this episode Documents and images Guest: Jan Enns LinkedIn | Website | Facebook | Instagram Connect with Tim Conrad, APR LinkedIn | Website | Facebook | Instagram…

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

1
Documenting Disaster: The Power of Preparation 35:22

for 43 weeks siden35:22

35:22

Send us a text Can strategic planning and empathy transform chaos into order? In this episode, Tim Conrad introduces Michele Toma, an information officer with expertise in research, analytics, and crisis communication strategies. They recount their experiences during the devastating 2023 British Columbia wildfire season, highlighting the importance of humanity, empathy, and meticulous documentation in managing crises. Michele shares her insights on strategic planning, stakeholder relations, and the critical role of business continuity plans. Their discussion underscores how turning negative feedback into opportunities for improvement can significantly enhance crisis response and communication efforts. Listen For: 06:47 - Documentation and Accountability 15:04 - Empathy in Crisis Management 20:08 - Business Continuity Planning Essentials 27:54 - Turning Negatives into Opportunities See the graphics and documents discussed in this episode Documents and images Guest: Michele Toma LinkedIn Connect with Tim Conrad, APR LinkedIn | Website | Facebook | Instagram…

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

1
Voices in the Inferno: Emergency Communication 38:11

for 44 weeks siden38:11

38:11

Send us a text In the eye of the storm, communication is key. In this episode, Tim Conrad and Kendra Stoner discuss the high stakes of emergency communication. They discuss the challenges and rewards of managing emergency operations centres (EOCs) during British Columbia's intense 2023 wildfire season. Kendra highlights the importance of effective communication, maintaining public trust, and the emotional resilience required for this demanding work. The episode underscores the critical role of preparation, strong team dynamics, and the personal commitment needed to support communities in crisis. Listen For: 03:14 - The Hybrid EOC Challenge 06:02 - Overcoming Burnout in Emergencies 11:37 - Personal and Professional Detachment 22:36 - The Importance of Preparation See the graphics and documents discussed in this episode Documents and images Guest: Kendra Stoner LinkedIn Connect with Tim Conrad, APR LinkedIn | Website | Facebook | Instagram…

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

1
Crisis on the Ground: Public Outreach and Personal Recovery 44:19

for 45 weeks siden44:19

44:19

Send us a text From the frontlines of wildfires to the heart of communities. This episode dives deep into the gritty realities of disaster communications. Tim Conrad interviews Lloyd Piehl, an experienced information officer, about their harrowing yet impactful experiences during the 2023 British Columbia wildfire season. Lloyd shares compelling stories of working closely with firefighters and community members, illustrating the emotional and mental toll of such crises. Their discussion covers the importance of public outreach, mental well-being, and the therapeutic role of art in processing trauma. Piehl's unique approach to healing through Lego art therapy provides a fascinating insight into coping mechanisms for those in high-stress environments. Listen For: 02:34 - Life in the Firetruck 09:37 – The Reality of Disaster Zones 11:23 - The Importance of Public Outreach During Disasters 18:31 - From Anger to Healing: Transforming Community Emotions Guest: Lloyd Piehl Instagram Connect with Tim Conrad, APR LinkedIn | Website | Facebook | Instagram…

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

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Crisis Calls: Navigating Remote EOCs 46:22

for 46 weeks siden46:22

46:22

Send us a text When chaos strikes, communication is key. In this episode of the Wildfires, Floods, and Chaos Communications podcast, Tim sits down with Leila Daoud, an experienced public relations professional, to discuss the unprecedented 2023 British Columbia wildfire season. Leila shares her insights on the challenges and benefits of operating in a fully remote Emergency Operations Center (EOC), highlighting the importance of adaptability and clear communication during crises. They delve into the complexities of media relations, the evolving role of social media, and the crucial need for trust and transparency in emergency communications. Listen For: 10:10 - The Role of Social Media in Emergencies 16:31 - Choosing the Right Spokesperson 20:38 - The Power of Graphics in Communication 32:27 - Building Trust Before Emergencies See the graphics and documents discussed in this episode Documents and images Guest: Leila Daoud LinkedIn Connect with Tim Conrad, APR LinkedIn | Website | Facebook | Instagram…

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

1
Inferno Insights: PR Strategies from the Frontlines 44:34

for 47 weeks siden44:34

44:34

Send us a text When wildfires rage, clear communication is the ultimate firebreak. In this episode, Tim Conrad sits down with Mike Lupien, a public relations expert, to discuss his experiences during the 2023 British Columbia wildfire season and the infamous 2016 Fort McMurray fire. Mike shares his insights on crisis communication strategies, the development of essential reentry guides, and the intricate dynamics within an Emergency Operations Center (EOC). Mike emphasizes the critical role of communication in managing public perception and facilitating recovery efforts. Listen For: 02:39 - Fort McMurray Fire Insights 07:01 - Evacuee Challenges 13:18 - Reentry Logistics 21:13 - Recovery Communications Planning See the graphics and documents discussed in this episode Documents and images Guest: Mike Lupien, APR LinkedIn Connect with Tim Conrad, APR LinkedIn | Website | Facebook | Instagram…

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

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Calm in the Chaos: Mastering Wildfire Communications 49:38

for 48 weeks siden49:38

49:38

Send us a text Navigating chaos with calm. In episode one, Tim Conrad interviews Brie Thorsteinson-Ogle, an expert in strategic behavioural communication, about their experiences managing communications during the brutal 2023 British Columbia wildfires. Brie discusses the critical importance of building trust, simplifying complex processes, and effectively engaging with communities under duress. Together, they explore the power of listening and adapting in crisis situations, emphasizing that every gap identified is an opportunity for better solutions and community healing. Listen For: 04:50 - Simplifying Complex Processes 08:37 - Building Trust and Credibility 18:07 - The Power of Listening 31:19 - Team Support and Psychological Safety See the graphics and documents discussed in this episode Documents and images Guest: Brie Thorsteinson-Ogle Website | LinkedIn Connect with Tim Conrad LinkedIn | Website | Facebook | Instagram…

Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters

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Trailer 0:35

for 48 weeks siden0:35