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People or process? The difference matters
Manage episode 338788980 series 2980133
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Do you ever have the feeling that UPS deliveries purposely leave before you have any chance of catching them at your door? Is it that the individual delivery person is out to get you—or do they have an algorithm cleverly planned to ensure you’ll always have to run after them? Some days it can feel like both. Let’s talk to our resident experts for their opinion—is it the people or the process?
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