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What’s Behind The Decline In CX?
MP3•Episode hjem
Manage episode 431747067 series 1512026
Indhold leveret af Forrester. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Forrester eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Customer experience (CX) quality in the US has dropped for three consecutive years and sits at an all-time low. What’s behind the decline, and how can brands turn things around? VP and Principal Analyst David Truog and Principal Analyst Pete Jacques weigh in on this week’s What It Means.
…
continue reading
148 episoder
MP3•Episode hjem
Manage episode 431747067 series 1512026
Indhold leveret af Forrester. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Forrester eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Customer experience (CX) quality in the US has dropped for three consecutive years and sits at an all-time low. What’s behind the decline, and how can brands turn things around? VP and Principal Analyst David Truog and Principal Analyst Pete Jacques weigh in on this week’s What It Means.
…
continue reading
148 episoder
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