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Evolving your support org to thrive in the AI era

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Manage episode 419943919 series 1321127
Indhold leveret af podcast@intercom.com. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af podcast@intercom.com eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Intercom's Declan Ivory, VP of Customer Support, and Ruth O’Brien, Senior Director of Automated and Proactive Support, discuss how AI has fundamentally changed things not just for our team, but for every support team. They unpack why it’s so critical to get onboard with AI and how they’ve reimagined and evolved Intercom’s Support org to take full advantage of the opportunities AI has to offer.

Watch this episode on YouTube: https://www.youtube.com/watch?v=4MznUEXiwzQ

😁 Follow the people:

https://www.linkedin.com/in/ruthieob/

https://www.linkedin.com/in/decivory/

Follow our podcast:

🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731

🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9

🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

💻 RSS Feed https://art19.com/shows/inside-intercom

Newsletters:

Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter

Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.

https://inter.com/productpodcast

Say hi on 👋

Twitter: https://twitter.com/intercom

LinkedIn: https://www.linkedin.com/company/intercom/

Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot

🏠 www.intercom.com

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  continue reading

434 episoder

Artwork
iconDel
 
Manage episode 419943919 series 1321127
Indhold leveret af podcast@intercom.com. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af podcast@intercom.com eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Intercom's Declan Ivory, VP of Customer Support, and Ruth O’Brien, Senior Director of Automated and Proactive Support, discuss how AI has fundamentally changed things not just for our team, but for every support team. They unpack why it’s so critical to get onboard with AI and how they’ve reimagined and evolved Intercom’s Support org to take full advantage of the opportunities AI has to offer.

Watch this episode on YouTube: https://www.youtube.com/watch?v=4MznUEXiwzQ

😁 Follow the people:

https://www.linkedin.com/in/ruthieob/

https://www.linkedin.com/in/decivory/

Follow our podcast:

🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731

🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9

🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

💻 RSS Feed https://art19.com/shows/inside-intercom

Newsletters:

Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter

Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.

https://inter.com/productpodcast

Say hi on 👋

Twitter: https://twitter.com/intercom

LinkedIn: https://www.linkedin.com/company/intercom/

Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot

🏠 www.intercom.com

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  continue reading

434 episoder

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