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How Podia Approaches Self-Serve
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Spencer Fry, the founder and CEO of Podia, shares Podia's approach to Self-Serve, from how they shifted to making more long-term goals once they hit profitability to how they set up their activation and retention systems. 00:00 Introduction 03:12 Podia's Shift To Long Term Goals 08:33 Using Usage As A Metric 13:45 Cutting Costs To Overcome Growth Plateaus 15:50 Relying On Customer Revenue 18:54 The Right Time To Focus On Activation 21:01 From Product Onboarding To Feature Onboarding 23:41 Combining Data And Intuition 25:48 Podia's Retention Setup 33:45 Get To Profitability And Then Build Out Your Vision Find resources, insights from the episode, and download the full transcript here: https://selfservesaas.mn.co/posts/how-podia-approaches-self-serve-32533635
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