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Navigating Economic Turmoil in RTO w/ Jason Winters
Manage episode 433792550 series 3390181
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What if you could navigate economic turmoil without sacrificing essential services? Join us on this episode of The RTO Show, where Jason Winters from Impact Holdings unpacks the effects of today's economic climate on the rent-to-own (RTO) industry. We break down the rising costs of living and how RTO offers a lifeline for those in financial straits. Jason reveals the hidden operational costs that go into maintaining these critical services—think free deliveries, no-credit-check payment plans, and more—debunking the myth that RTO is overpriced.
Ever wonder about the real cost of long-term financial commitments? We dissect the often overlooked interest rates on mortgages and car payments and draw compelling comparisons to the transparency and flexibility of RTO options. Providing unique insights into customer service, we discuss the significance of personalized interactions in smaller businesses versus the impersonal nature of big-box retailers. Our conversation sheds light on the stigma around using RTO services and stresses their vital role for individuals facing financial hardship, ensuring they can still access essential household items.
Hiring and retaining quality employees in the RTO sector is no walk in the park, especially in today's tough economic environment. We discuss the high turnover rates, the importance of effective collections, and the need for a more rigorous hiring process. Learn about the importance of maintaining strong relationships with both employees and customers to ensure long-term success. Whether you're an industry insider or just curious about how RTO can be a lifeline during these challenging times, this episode offers valuable insights and practical advice for navigating the complexities of the current economy.
Kapitler
1. Navigating Economic Turmoil in RTO w/ Jason Winters (00:00:00)
2. The Impact of the Economy (00:01:14)
3. Navigating Challenges in Retail Sales (00:05:41)
4. Retaining Employees in Retail Sales (00:16:18)
5. Effective Team Building and Business Growth (00:19:40)
6. Reviving Work Ethic and Communication (00:31:41)
7. Improving Retail Store Performance (00:43:31)
8. Overcoming Business Challenges and Adversities (00:48:21)
9. Navigating Challenges in Customer Service (00:59:55)
10. Navigating Economic Challenges in Retail (01:02:59)
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