383: It’s All About The Process with John DeLaurier

The Roofer Show

As we are close to the halfway point of 2024, it’s time for the halftime huddle. This is the time to review our first half, evaluate our game plan for the second half, and make the necessary tweaks. It really is ALL about the process, and that’s our topic for today’s show. John DeLaurier of Peach State Roofing joins Dave to talk about the process and the components of the all-important three-legged stool: sell work, do work, and keep score. Join us!

What you’ll hear in this episode:

• Inquiries, leads, and what Roof Quote PRO does for Peach State Roofing
• The process of moving forward with a great lead, a ProLine proposal, scheduling, and solid over-communication
• The goal: great customer service AND a five-star customer experience
• Why it’s hard to show value to homeowners during this competitive time in residential roofing
• Presenting your proposal with a quality experience for EVERY customer
• Bad reviews exist because of communication screw-ups!
• Guidelines for efficient automated communication from the first contact all the way through the customer review
• Remember that the sales cycle can be a long process of 1-2 years!
• Project management: coordinating all the pieces to the puzzle
• The value of showing the customer pictures at every stage of the roof installation
• Peach State Roofing’s process for billing and payment eliminates surprises for the customer and guarantees fast payment.
• Job costing for accuracy and staying on budget (Know what the numbers say!)

Resources:

Connect with John DeLaurier and Peach State Roofing: Website

Set up a FREE strategy call with Dave and get a few tips on how you can improve your business: https://davesullivan.as.me/free-strategy-call

Interested in learning more about our 1-on-1 coaching, our mastermind groups, or our fractional professional services? Email me at [e-mail]. or send me a text at [phone].

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