))
Customer Success isn't a profit center - here's why
Manage episode 437839127 series 3380698
Indhold leveret af Mikkel Plæhn. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Mikkel Plæhn eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Yes, customer success should be a profit center. But for many companies, it's just not.
In this episode, we discuss why that's the case - and why it's not just a quick fix. We do share some tips to make it a profit center though.
- (00:00) - Introduction
- (03:01) - Challenges in Customer Success
- (05:18) - The Reality of Upselling
- (08:22) - Cultural Differences in Sales
- (11:37) - Strategies for Effective Upselling
- (14:37) - Do you have GTM fit?
- (24:13) - Real examples
***
Connect with us
✉️ Newsletter: revenueletter.substack.com
📺 Watch: https://www.youtube.com/@growblocks
💬 Contact: podcast@growblocks.com
162 episoder
Del
