Offshoring and CRM Excellence with Gill Walker: Insights from Australia to India

The Onsite & Offshore Talk with Suresh Ashok

Curious about the realities of offshoring? Join Gill Walker, CEO of Opsis, as she shares her firsthand experiences in building effective offshore teams over the past four to five years. From navigating language and cultural barriers to achieving successful collaboration, Gill offers a candid look into the challenges and successes of offshoring. Her insights provide a balanced perspective, offering practical lessons for businesses in Australia, India, and beyond.
Offshoring Insights:

• Gill's journey into offshoring, including the highs and lows.
• Strategies for overcoming challenges like language barriers and cultural differences.
• The importance of strong leadership and team dynamics in offshore success.

Microsoft Dynamics CRM Expertise:

• Gill’s expert analysis of the evolution of Microsoft Dynamics CRM over the past two decades.
• Key milestones such as the multi-tenancy and multi-currency features in version 4.0.

How Dynamics CRM integrates with the broader Microsoft ecosystem, including:

• Power Platform
• Power BI
• Power Automate
• Why Dynamics CRM stands out against competitors like Salesforce and HubSpot, especially in its seamless compatibility with tools like SharePoint, Teams, and Outlook.

CRM Training and Education:

• The critical importance of proper CRM training for successful implementation.
• Strategies for effective CRM education, focusing on understanding the 'why' behind every action.
• Tips for both beginners in CRM and those managing international resources to maximize CRM training and offshoring success.

Whether you're new to CRM or managing international teams, Gill's insights are packed with actionable advice for maximizing CRM success and navigating the complexities of offshoring. Don't miss this episode full of expert knowledge and practical tips!

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https://bit.ly/m/Onsite-Offshore-Talk
Share your Success Stories

If you're someone who has experience in successfully managing Onsite and offshore business models, whether in the Information Technology Industry, BPO, Import and export, or any other field you specialize in.

We would love to hear from you! We are excited to hear your success stories and share them with our audience. Please don't hesitate to reach out to us.
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Kapitler

1. Offshoring and CRM Excellence with Gill Walker: Insights from Australia to India (00:00:00)

2. Exploring Offshoring Challenges and Successes (00:00:12)

3. Evolution of Microsoft Dynamics CRM (00:14:24)

4. Importance of CRM Training and Education (00:30:23)

5. Maximizing CRM Training and Offshoring Success (00:43:14)