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Current State of AI in CS and Introducing MondAI CS with Michael Forney | Episode 089
Manage episode 463560304 series 3479744
Customer Success Summit in Austin on February 11th & 12th: https://events.customersuccesscollective.com/location/austin
This is an episode of "MondAI CS", a new podcast by our CS friend Michael Forney that we recorded last week.
I felt that the content would be fantastic to post here as well.
This episode delves into the intersection of AI and customer success, discussing how technology can both enhance and disrupt customer relationships. We explore the balance between automation and personal interaction, the guilt associated with not using AI, and practical applications for CSMs, illustrating a balanced approach that integrates AI while emphasizing the necessity of human connection.
• The importance of balancing automation with human interaction
• Guilt surrounding the adoption of AI tools
• Practical AI applications in customer success
• The value of combining technology with personalized engagement
• The need for checks and balances in automation strategies
• Future considerations for integrating AI in customer journeys
Enjoy! I know I sure did...
Follow Michael's Podcast MondAI CS here: https://open.spotify.com/show/497aLePSmsVJs1mMwn5dSL
Michael's LinkedIn: https://www.linkedin.com/in/michael-forney/
Thank you to our sponsor, QueryPal!
QueryPal is an incredible platform for support leaders who want to optimize their operations!
Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
Kapitler
1. Current State of AI in CS and Introducing MondAI CS with Michael Forney | Episode 089 (00:00:00)
2. AI, CS Automation & Customer Experience (00:00:33)
3. Unlocking AI for Customer Success (00:12:33)
4. AI Conversations for Strategic Leadership (00:24:25)
5. Optimizing AI in Customer Relationships (00:37:03)
92 episoder
Current State of AI in CS and Introducing MondAI CS with Michael Forney | Episode 089
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Manage episode 463560304 series 3479744
Customer Success Summit in Austin on February 11th & 12th: https://events.customersuccesscollective.com/location/austin
This is an episode of "MondAI CS", a new podcast by our CS friend Michael Forney that we recorded last week.
I felt that the content would be fantastic to post here as well.
This episode delves into the intersection of AI and customer success, discussing how technology can both enhance and disrupt customer relationships. We explore the balance between automation and personal interaction, the guilt associated with not using AI, and practical applications for CSMs, illustrating a balanced approach that integrates AI while emphasizing the necessity of human connection.
• The importance of balancing automation with human interaction
• Guilt surrounding the adoption of AI tools
• Practical AI applications in customer success
• The value of combining technology with personalized engagement
• The need for checks and balances in automation strategies
• Future considerations for integrating AI in customer journeys
Enjoy! I know I sure did...
Follow Michael's Podcast MondAI CS here: https://open.spotify.com/show/497aLePSmsVJs1mMwn5dSL
Michael's LinkedIn: https://www.linkedin.com/in/michael-forney/
Thank you to our sponsor, QueryPal!
QueryPal is an incredible platform for support leaders who want to optimize their operations!
Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
Kapitler
1. Current State of AI in CS and Introducing MondAI CS with Michael Forney | Episode 089 (00:00:00)
2. AI, CS Automation & Customer Experience (00:00:33)
3. Unlocking AI for Customer Success (00:12:33)
4. AI Conversations for Strategic Leadership (00:24:25)
5. Optimizing AI in Customer Relationships (00:37:03)
92 episoder
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