))
Artificial Superpowers | Lihong Hicken | Ep. 83
Manage episode 436298337 series 3577614
Indhold leveret af Lifetime Value Media. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Lifetime Value Media eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Theysaid CEO Lihong Hicken has a vision for how AI can support the customer success profession.
Subscribe to our (not so serious) industry newsletter!
https://www.lifetimevalue.link/subscribe
⏱️ Timestamps:
00:00:00 - A bold analogy
00:00:22 - Introductions and some voice cracking
00:01:23 - AI in customer success
00:02:37 - From long onboarding to three clicks
00:03:26 - Rob dives into incentives and product
00:05:03 - Breaking down silos between CS and product
00:06:21 - JP on automation and simplicity in onboarding
00:07:55 - The future of AI in enterprise customer success
00:09:20 - AI as a CSM’s supercharged assistant
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Lihong Hicken:
Lihong's LinkedIn: https://www.linkedin.com/in/lihonghicken/
Mentioned in this episode:
And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!
100 episoder
Del
