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371: Behaviors Are The Building Blocks Of Customer-Focused Culture

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Indhold leveret af Forrester. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Forrester eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Culture change is necessary for an organization to be more customer obsessed and deliver better customer experiences. That culture change requires specifying the customer-focused behaviors that lead to customer loyalty. CX Cast co-host Angelina describes the process to determine and assess your organization’s ideal behaviors and drive adoption of targeted behavior change to align with customer and business priorities.
  continue reading

180 episoder

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Manage episode 439129832 series 167788
Indhold leveret af Forrester. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Forrester eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Culture change is necessary for an organization to be more customer obsessed and deliver better customer experiences. That culture change requires specifying the customer-focused behaviors that lead to customer loyalty. CX Cast co-host Angelina describes the process to determine and assess your organization’s ideal behaviors and drive adoption of targeted behavior change to align with customer and business priorities.
  continue reading

180 episoder

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