Marco Carrubba, Director Of CS At Microsoft - How To Design CS For A Mature Organization The Customer Success Channel podcast

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Business Planhat & Anika Zubair Anika Zubair Planhat Anika Zubair Customer Success

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Marco Carrubba, Director of CS at Microsoft - How to design CS for a mature organization

2+ y ago 40:00

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Indhold leveret af Planhat & Anika Zubair and Anika Zubair. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Planhat & Anika Zubair and Anika Zubair eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

In this episode, our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization.
An enterprise software company has plenty of functions fighting for priority. But growing your existing customers is just as important - or even more important - at large-scale organizations as at SMBs. So how do you ensure CS is seen as a crucial business function in an enterprise environment? And how do you handle internal change management in order to build a global CS team?
Podcast enquiries: sofia@planhat.com

… continue reading

73 episoder

#Business #Planhat & Anika Zubair #Anika Zubair #Planhat #Anika #Zubair #Customer Success

Artwork

Marco Carrubba, Director of CS at Microsoft - How to design CS for a mature organization

The Customer Success Channel

17 subscribers

published 2+ y ago

Del

MP3•Episode hjem

Indhold leveret af Planhat & Anika Zubair and Anika Zubair. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Planhat & Anika Zubair and Anika Zubair eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

In this episode, our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization.
An enterprise software company has plenty of functions fighting for priority. But growing your existing customers is just as important - or even more important - at large-scale organizations as at SMBs. So how do you ensure CS is seen as a crucial business function in an enterprise environment? And how do you handle internal change management in order to build a global CS team?
Podcast enquiries: sofia@planhat.com

… continue reading

73 episoder

#Business #Planhat & Anika Zubair #Anika Zubair #Planhat #Anika #Zubair #Customer Success

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