Jay Nathan, EVP And CCO At Higher Logic - How To Manage Churn In Turbulent Times The Customer Success Channel podcast

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Business Planhat & Anika Zubair Anika Zubair Planhat Anika Zubair Customer Success

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Jay Nathan, EVP and CCO at Higher Logic - How to manage churn in turbulent times

1+ y ago 40:19

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Indhold leveret af Planhat & Anika Zubair and Anika Zubair. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Planhat & Anika Zubair and Anika Zubair eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

In this episode, our host Anika Zubair chats with Jay Nathan, EVP and CCO at Higher Logic about how to manage churn in turbulent times.
If you’re currently looking for strategies to prevent and reduce customer churn - you’re not alone. With the gloomy outlook for the world economy, companies are preparing for the effects of an economic downturn. Hence increased focus on churn and how to handle it. But how do you decrease the risk of churn? How do you show ROI daily to your customers? And how are you working on expansion during renewals?
Podcast enquiries: sofia@planhat.com

… continue reading

73 episoder

#Business #Planhat & Anika Zubair #Anika Zubair #Planhat #Anika #Zubair #Customer Success

Artwork

Jay Nathan, EVP and CCO at Higher Logic - How to manage churn in turbulent times

The Customer Success Channel

17 subscribers

published 1+ y ago

Del

MP3•Episode hjem

Indhold leveret af Planhat & Anika Zubair and Anika Zubair. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Planhat & Anika Zubair and Anika Zubair eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

In this episode, our host Anika Zubair chats with Jay Nathan, EVP and CCO at Higher Logic about how to manage churn in turbulent times.
If you’re currently looking for strategies to prevent and reduce customer churn - you’re not alone. With the gloomy outlook for the world economy, companies are preparing for the effects of an economic downturn. Hence increased focus on churn and how to handle it. But how do you decrease the risk of churn? How do you show ROI daily to your customers? And how are you working on expansion during renewals?
Podcast enquiries: sofia@planhat.com

… continue reading

73 episoder

#Business #Planhat & Anika Zubair #Anika Zubair #Planhat #Anika #Zubair #Customer Success

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