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How to Nourish a Culture of Recognition with the CPO of Collectors
Manage episode 380999454 series 3501421
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Research shows that recognition is the eighth-strongest driver of employee engagement.
But how can a company go about fostering recognition at scale without being disingenuous or forced?
One great example is at the company Collectors, where recognition ranges from Slack shout-outs to custom-made, collectible-style cards of the person being awarded.
To learn about how Collectors put together such a unique culture of recognition, I met with their VP of Talent and Organizational Development, Dr. Eliza Wicher.
In this interview, we covered:
1. What it looks and feels like to have a "40-year start-up culture"
Company culture revolves around:
- deep passion for the collectible items
- trade nights and game nights
- employees who are best friends and family members
2. Why she honed in on recognition and how
- Her team's engagement survey unveiled the need
- Then they rolled out a system of authentic, relevant awards to make recognition flow with the culture (i.e. collectible cards made of the person being recognized)
3. How behavior-based leadership development sets leaders up for success
- Wicher honed in on six critical behaviors for managers
- Now, she's rolling out modular training for each behavior
- Long-term, she plans to make manager effectiveness a part of performance evaluation.
We covered all of the above in greater detail, and much more. Enjoy!
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