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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

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The Cipher Brief Open Source Report for Monday, February 20, 2023

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173 episoder

#Daily News #Government #Brad Christian #Analysis #Globalsecurity #Intelligence #Opensource #International Relations #News #Politics #Cipher Brief

The Cipher Brief Open Source Report

The Cipher Brief Open Source Report podcast artwork

The Cipher Brief Open Source Report for Monday, February 20, 2023

The Cipher Brief Open Source Report

51 subscribers

published for 2 år siden

Del

MP3•Episode hjem

Indhold leveret af Brad Christian and The Cipher Brief. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Brad Christian and The Cipher Brief eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

… continue reading

173 episoder

#Daily News #Government #Brad Christian #Analysis #Globalsecurity #Intelligence #Opensource #International Relations #News #Politics #Cipher Brief

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The Cipher Brief Open Source Report

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