It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Herb Kelleher | Southwest Airlines
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Manage episode 289344761 series 1336711
Indhold leveret af Mark C. Thompson. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Mark C. Thompson eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Herb Kelleher, Cofounder of Southwest Airlines, is known as one of the Most Admired CEOs in the United States. His passion for great customer service, a local, family-friendly experience, and affordable prices has led Southwest to be a leader in the airline industry. As the legend goes, it all started in 1967 when Rollin King and Herb met at a bar and sketched out an idea for a new type of airline experience on the back of a cocktail napkin. I flew to the Love Field airport in Dallas to chat with Herb about his leadership and the story of the famous napkin.
…
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54 episoder
MP3•Episode hjem
Manage episode 289344761 series 1336711
Indhold leveret af Mark C. Thompson. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Mark C. Thompson eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Herb Kelleher, Cofounder of Southwest Airlines, is known as one of the Most Admired CEOs in the United States. His passion for great customer service, a local, family-friendly experience, and affordable prices has led Southwest to be a leader in the airline industry. As the legend goes, it all started in 1967 when Rollin King and Herb met at a bar and sketched out an idea for a new type of airline experience on the back of a cocktail napkin. I flew to the Love Field airport in Dallas to chat with Herb about his leadership and the story of the famous napkin.
…
continue reading
54 episoder
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