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Measuring Progress: Key Metrics for Your Veterinary Business
Manage episode 394309989 series 3507743
Indhold leveret af Dr. Ivan Zak and Dr. Gerardo Poli, Dr. Ivan Zak, and Dr. Gerardo Poli. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Dr. Ivan Zak and Dr. Gerardo Poli, Dr. Ivan Zak, and Dr. Gerardo Poli eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
What's on the Bark Side this week?
Dr. Poli and Dr. Zak talk about the balanced scorecard approach for measuring veterinary business success and growth. They introduce this concept, which focuses on five key areas for holistic business growth: team development, innovation, business operations, patient care, and client experience. The conversation also highlights the importance of metrics beyond finances, such as Google reviews for customer satisfaction and real-time feedback for team engagement.
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