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Intercom Co-Founder on AI Autonomy, Adapting Dev to LLMs and what AI Native means: Insights from Des Traynor

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Manage episode 452396075 series 3585084
Indhold leveret af Tessl. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Tessl eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

In this enlightening episode of the AI Native Dev podcast, Des shares invaluable insights into the strategic decisions and challenges faced along the way of Intercom's AI journey, highlighting the pivotal moments that shaped Intercom's AI-first approach. The discussion delves into the evolution from AI-assisted tools to autonomous AI agents, organizational changes, and the future of AI-powered customer support. Des also emphasizes the importance of up-to-date knowledge bases and disciplined adoption of AI tools. This episode is a must-listen for anyone looking to understand the impact of AI on customer service and the broader implications for development practices.

Join the AI Native Dev Community on Discord: https://tessl.co/4ghikjh
Ask us questions: [email protected]

  continue reading

84 episoder

Artwork
iconDel
 
Manage episode 452396075 series 3585084
Indhold leveret af Tessl. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Tessl eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

In this enlightening episode of the AI Native Dev podcast, Des shares invaluable insights into the strategic decisions and challenges faced along the way of Intercom's AI journey, highlighting the pivotal moments that shaped Intercom's AI-first approach. The discussion delves into the evolution from AI-assisted tools to autonomous AI agents, organizational changes, and the future of AI-powered customer support. Des also emphasizes the importance of up-to-date knowledge bases and disciplined adoption of AI tools. This episode is a must-listen for anyone looking to understand the impact of AI on customer service and the broader implications for development practices.

Join the AI Native Dev Community on Discord: https://tessl.co/4ghikjh
Ask us questions: [email protected]

  continue reading

84 episoder

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