Every Experience Counts: Ensuring Quality Across the SDLC

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When software fails, what does it actually cost?

In this episode, Jason Baum and Marcus Merrell are joined by Veronika Takmazyan, Senior Manager of Quality Engineering at Salesforce, and Chris Wallander, Principal SDET and Test Automation Architect at Taxwell, to tackle the complex issue of ensuring quality across the Software Development Life Cycle (SDLC).

Throughout the conversation, they touch on the importance of integrating testing at every stage of development and why quality must be a shared responsibility. You’ll also learn the practical challenges teams face when quality is not prioritized from the start, and how continuous testing can mitigate costly software failures.

Join us as we discuss:

(00:00) Intro

(04:09) What are the costs of software failures?

(10:45) Why is it so challenging to produce quality software?

(15:27) Whose responsibility is quality?

(19:08) Is there a need for a Chief Quality Officer?

(22:42) Why integrate test across the SDLC?

(28:00) Balancing developer workloads and quality assurance

(05:05) How to navigate the complexities of automation

(10:28) Balancing the drive for quality with the need for simplicity in CI/CD

(16:01) The role of AI in software development

(18:48) The impact of speed vs. quality

(22:26) The breaking point for when speed overtakes quality

(26:41) Handling high traffic at Indeed and addressing technical debt

We’d love to hear from you! Share your thoughts in the comments below or at [e-mail].

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