445 - Healthcare AI Evolution: From Machine Learning to Generative AI. Melvin Chen, KeyReply

Talking HealthTech

#Tech #Talking HealthTech #Peter Birch

46:39

“If we march into that village and we start trying to persecute people for using poison, something that's very illegal, nobody's going to talk to us. We're not going to find out where the poison came from. We're not going to be able to shut anything down. We should take the approach that people are using poison because they're desperate, because they see no other alternative.” – Andrew Stein Andrew Stein is a wildlife ecologist who spent the past 25 years studying human carnivore conflict from African wild dogs and lions in Kenya and Botswana to leopards and hyenas in Namibia. His work has long focused on finding ways for people and predators to coexist. He is the founder of CLAWS , an organization based in Botswana that's working at the intersection of cutting-edge wildlife research and community driven conservation. Since its start in 2014 and official launch as an NGO in 2020, CLAWS has been pioneering science-based, tech-forward strategies to reduce conflict between people and carnivores. By collaborating closely with local communities, especially traditional cattle herders, CLAWS supports both species conservation and rural livelihoods—making coexistence not just possible, but sustainable.…

for ca. et år siden 19:01

MP3•Episode hjem

In this episode of Talking HealthTech, host Peter Birch speaks with Melvin Chen, Co-founder and Chief Commercial Officer of KeyReply.

Melvin shares his global perspective and in-depth insights into how KeyReply transforms the healthcare industry with AI-powered solutions. They discuss KeyReply's journey, the rapidly evolving role of AI in healthcare, particularly in productivity and efficiency improvements, and the exciting expansion plans of KeyReply into the Australian market.

Key Takeaways:

- AI Evolution: The shift from intent-based, machine learning AI to generative AI emphasises how technologies like GPT-3 and GPT-4 have revolutionised capabilities and applications in healthcare.

- Productivity and Efficiency: KeyReply focuses on improving operational productivity for both patients and clinicians, addressing bottlenecks like appointment booking, patient follow-up, and incident management.

- Global Insights: Comparative insights between the healthcare systems in Singapore and Australia were shared, highlighting similar challenges around workforce shortages and high labour costs.

- Voice and Future Tech: The introduction of voice capability and the anticipated advancement to video interactions with technologies like GPT-5 are poised to transform the healthcare landscape further.

- Entry Strategy in Australia: KeyReply aims to demystify AI for the Australian healthcare market and showcase the technology's impact through practical, real-world applications.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers, and more exclusive content. For more information, visit https://www.talkinghealthtech.com/thtplus

535 episoder

445 - Healthcare AI Evolution: From Machine Learning to Generative AI. Melvin Chen, KeyReply

Talking HealthTech

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published for ca. et år siden

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MP3•Episode hjem

In this episode of Talking HealthTech, host Peter Birch speaks with Melvin Chen, Co-founder and Chief Commercial Officer of KeyReply.

Key Takeaways:

- AI Evolution: The shift from intent-based, machine learning AI to generative AI emphasises how technologies like GPT-3 and GPT-4 have revolutionised capabilities and applications in healthcare.

- Global Insights: Comparative insights between the healthcare systems in Singapore and Australia were shared, highlighting similar challenges around workforce shortages and high labour costs.

- Entry Strategy in Australia: KeyReply aims to demystify AI for the Australian healthcare market and showcase the technology's impact through practical, real-world applications.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

535 episoder

#Tech #Talking HealthTech #Peter Birch

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Talking HealthTech

1
518 - Telehealth’s second act. Diana Pitts, Coviu Global 26:04

for 1 day siden26:04

26:04

In this episode of Talking HealthTech, host Peter Birch speaks with Diana Pitts, CEO of Coviu Global, about telehealth's journey from the early days of 2018 to its rapid growth during COVID-19 and what the future holds. They dive into how clinics across Australia can weave telehealth into everyday operations, making it a vital part of healthcare delivery. Key Takeaways: 🦠 During COVID-19, telehealth became a critical tool rather than a mere convenience, challenging clinics to adapt quickly.⚙️ Many clinics grappled with integrating telehealth into their practice, often relying on inadequate tools that lack clinical workflows' specific needs.🌍 Telehealth offers clinics ways to expand their reach without expanding physical space, allowing greater flexibility in care delivery and operational hours.📞 Coviu is seamlessly integrating phone consultations alongside a video, leveraging AI medical scribes that respect patient consent, and providing more efficient practice management solutionsCheck out the episode and full show notes on the Talking HealthTech website .Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus…

Talking HealthTech

1
517 - From Cybersecurity to AI: Insights from HIMSS 2025 1:02:21

for 9 dage siden1:02:21

1:02:21

In this episode of Talking HealthTech, host Peter Birch speaks with some big names in healthcare during HIMSS 2025 in Las Vegas. Among the guests from HIMSS are Hal Wolf, President and CEO; Lee Kim, Senior Principal of Cybersecurity and Privacy; Dr Anne Snowdon, Chief Scientific Research Officer; Christina Caraballo, Vice President of Informatics; and Ronan O’Connor, Vice President and Managing Director for EMEA. They discuss topics like AI, boosting interoperability, tackling cybersecurity, and how digital health is shaping up across the globe.This episode was recorded live from HIMSS 2025, an event that pulls together digital health pros from all over to check out the latest and greatest in healthtech. These are just some of the discussions that Pete captured at HIMSS 2025 - check out a full playlist of all interviews at HIMSS25 on the Talking HealthTech YouTube Channel. Key Takeaways: • This year's HIMSS conference saw a significant increase in professional attendance, focusing on decision-makers and industry leaders driving digital transformation in healthcare. • Hal Wolf talks about how HIMSS brings together diverse voices in healthcare to spark collaboration and change. • Lee Kim highlights the increasing cybersecurity threats due to advancing tech and stresses the importance of strong multifactor authentication and insider threat policies. • Dr Anne Snowdon points to the gap between cool tech advancements and real-world use, stressing the need for preventative healthcare models supported by digital tools. • Christina Caraballo shares insights into interoperability, emphasising that setting the right data standards is key to making everything work smoothly across systems. • Ronan O’Connor explains how Europe's healthcare needs vary, pointing out the importance of regional strategies and global best practices coming together. Check out the episode and full show notes on the Talking HealthTech website . Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers, and more exclusive content. For more information, visit talkinghealthtech.com/thtplus…

Talking HealthTech

1
516 - Solving administrative burden in general practice 28:09

for 11 dage siden28:09

28:09

In this episode of Talking HealthTech, Peter Birch chats with Vince Farrell, Operations Manager of Nuvo Health and Melvin Chen, CEO and Co-founder of Care GP. They dive into the headache-inducing world of admin pressures that GPs face daily. Vince and Melvin share how they've teamed up to use AI to lighten the load, focusing on how their virtual assistant, Samantha, is stepping up to handle document processing. You'll hear how they’re making a real-world difference for GP clinics, easing the admin chaos, and paving the way for tech to make a splash in healthcare processes. Key Takeaways: • GP clinics are drowning in admin work, and technology like AI can help them focus more on patient care. • Samantha, the AI agent from Care GP, is cutting through the paperwork mess, saving time, and keeping things accurate. • Nuvo Health is seeing big improvements in speed and accuracy using this tech across their locations. • Feedback shows AI tackles some admin tasks even better than humans, freeing up staff to concentrate more on patients. Check out the episode and full show notes on the Talking HealthTech website . Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers, and more exclusive content. For more information visit talkinghealthtech.com/thtplus…

Talking HealthTech

1
515 - From Cybersecurity to Patient Experience: Key Insights from Australian Healthcare Week 2025 18:07

for 16 dage siden18:07

18:07

In this episode of Talking HealthTech, hosts Peter Birch and Sophie Turner speak with Emily Mailes, Ed Marx, and River Nygryn about the mix of digital health strategy, cybersecurity, and patient experience. This episode was recorded during Australian Healthcare Week 2025 in Sydney, Australia, and features conversations from various speakers, bringing insights from the event floor. Key Takeaways: • Emily Mailes talks about setting Victoria’s healthcare system up for the next decade with a solid digital health strategy that’s not just about tech but also focuses on outcomes for the system, patients, and staff. • Ed Marx shares tips on boosting patient experience without breaking the bank. He stresses the power of empathy and seeing healthcare services as a seamless process instead of isolated tasks. • River Nygryn highlights the importance of monitoring third-party risks and ensuring healthcare data stays secure. She’s all about monitoring data to prevent security mishaps. Check out the episode and full show notes on the Talking HealthTech ⁠ website ⁠. Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers, and more exclusive content. For more information visit ⁠ talkinghealthtech.com/thtplus…

Talking HealthTech

1
514 - Streamline Solutions Acquires Medicity 10:18

for 18 dage siden10:18

10:18

In this episode of Talking HealthTech, Peter Birch speaks with Peter Rady and Brendan Tang during the hustle and bustle of Australian Healthcare Week. They dive into how Medicity is evolving now that they're part of Streamline Solutions and what that means for the future of healthtech. Recorded live at Australian Healthcare Week, this episode captures some interesting discussions and insights happening in the healthtech scene. Key Takeaways: • Medicity's Big Move: Medicity is now under the Streamline Solutions umbrella, thanks to a successful partnership over the last eight years. • Strong Cabrini Ties: Originating from the Cabrini Technology Group, Medicity maintains a solid relationship with Cabrini, fueling their continuous growth and innovation. • Streamline's Experience: With a wide experience across sectors, especially in healthcare, Streamline Solutions offers a solid platform for Medicity to broaden their impact. Check out the episode and full show notes on the Talking HealthTech website . Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus…

Talking HealthTech

1
513 - Communications in Healthcare: On the Precipice of Change 18:55

for 23 dage siden18:55

18:55

In this episode of Talking HealthTech, Peter Birch chats with John Poli from RingCentral at the HIMSS 2025 conference in Las Vegas. They dive into how RingCentral is shaking up healthcare communications and what that means for patients and providers. Key Takeaways • RingCentral is a big player in cloud-based communications, especially in healthcare, operating in over 49 countries. • AI is changing the game by pulling insights from conversations with patients, both during and after calls. • There's a big focus on making healthcare more engaging and coordinated for patients, fueled by tech and changes brought on by COVID-19. • In the US, it's all about using tech to cut healthcare costs and make things smoother for patients. Australia's healthcare scene is seen as quite progressive, with efforts to meet local compliance needs.Check out the episode and full show notes on the Talking HealthTech website .Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus…

Talking HealthTech

1
512 - HIMMS25: Dedalus ORBIS EMR and AI - ANZ Briefing 20:26

for 24 dage siden20:26

20:26

In this episode of Talking HealthTech, host Peter Birch speaks with Tracy McClelland, CCIO UK and George Patapis, ANZ Sales and Business Lead at Dedalus, about the innovative uses of the ORBIS electronic patient record (EPR) in healthcare. Recorded at the HIMSS 2025 conference, the conversation explores the integration of localised content, clinician-focused technology, and the role of artificial intelligence in enhancing clinical decision-making. This episode was recorded in the Dedalus booth, providing a deep dive into the current trends and innovations in healthcare technology being discussed at the event. Key Takeaways: • ORBIS is Dedalus’s EPR system used all over Europe and is now moving into the UK and Australian markets, complete with content tailored to each country's standards. • The team at Dedalus is all about making sure the tech works for, not against, clinicians. They've designed ORBIS to give healthcare professionals all the info they need in one spot to make clinical workflows smoother. • AI is a big part of the game with ORBIS, offering tools for predicting patient conditions like sepsis, plus AI-driven support like ambient listening and wound care assistance. Thanks to a dedicated ethics committee, they make sure all their AI tech is ethical and safe. Check out the episode and full show notes on the Talking HealthTech website . Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meetups, special offers, and more exclusive content. For more information visit talkinghealthtech.com/thtplus…

Talking HealthTech

1
511 - from data to dollars: optimising the revenue cycle. 57:07

for 29 dage siden57:07

57:07

In this episode of Talking HealthTech, host Peter Birch speaks with Charles Lie from Healthscope, Cathy Ryan from Cabrini Health, and Dean Breckenridge from Ramsay Health Care about the hurdles private hospitals in Australia are dealing with. They dive into outdated coding rules, workforce shortages, and the hiccups in revenue cycle management. They also cover how AI and automation come into play, discuss policy and funding roadblocks, and share some handy tips for staying financially sustainable.This episode was recorded as a live session in partnership with InfoMedix, bringing together representatives from across Australia's digital health ecosystem, including private hospitals, vendors, consulting firms, and government bodies, highlighting a broad interest and engagement with the topics discussed. Key Takeaways: • Coding complexity is a real headache for hospital cash flow, highlighting the need for skilled coders and efficient systems. • Bringing AI and automation into healthcare isn't smooth sailing because of specific coding standards and existing inefficiencies. • Everyone needs to team up to reduce admin redundancies and make systems more efficient. • Public vs. private hospital funding models are another ball game, making financial sustainability a big challenge. • Simplifying funding models helps reduce the admin burden and improve the quality of patient care.Check out the episode and full show notes on the Talking HealthTech website .Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers, and more exclusive content. For more information visit talkinghealthtech.com/thtplus…

Talking HealthTech

1
510 - Interoperability: Closing care gaps for better outcomes 35:11

for 9 weeks siden35:11

35:11

In this episode of Talking HealthTech, host Peter Birch speaks with Dr Monica Trujillo, Chief Health and Risk Officer at Telstra Health; Rob Reynolds, Vice President of Clinical Reasoning at Smile Digital Health; and Dr Janice Tan, Clinical Director at Telstra Health. Together, they explore the significance of interoperability in healthcare, discussing how health information exchanges (HIEs) and emerging technology play a vital role in closing care gaps and improving patient outcomes across various healthcare settings. Key Takeaways: Interoperability is crucial for effective healthcare delivery, enabling clinicians to access and trust comprehensive patient data. Embracing standards like FHIR is pivotal for creating cohesive health information exchanges. - Clinical reasoning elevates data to provide more relevant insights to clinicians, aiding in informed decision-making. This, in combination with improved data accessibility, empowers both clinicians and patients. To ensure equitable health outcomes, addressing care gaps is essential, especially in rural and regional areas. Australia can learn from international experiences and leapfrog towards better integrated care. Emerging technologies should empower rather than replace clinicians, and co-design between tech developers and healthcare professionals is vital to ensure practical and useful applications. Check out the episode and full show notes on the Talking HealthTech website . Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers, and more exclusive content. For more information visit talkinghealthtech.com/thtplus…

Talking HealthTech

1
509 - The opportunity to implement safety and quality telehealth standards in Australia 31:15

for 9 weeks siden31:15

31:15

In this episode of Talking HealthTech, host Peter Birch speaks with Lyndon Goddard and Dr Matthew Vickers from Eucalyptus about the evolution of the telehealth landscape in Australia over the past 12 months and the importance of regulatory standards in telehealth. This episode was recorded in the Eucalyptus studio. Key Takeaways: Evolution of Telehealth: The transition from asynchronous to synchronous telehealth models in response to new medical board guidelines has been a significant change, with positive feedback from practitioners and patients. Market Dynamics: The past year has seen a surge in telehealth clinics, especially those offering instant medical certificates and medical cannabis consultations. Regulatory scrutiny is increasing in these areas to ensure safety and compliance. AI in Telehealth: AI is gradually integrating into telehealth services, particularly clinical decision support and automation within digital health workflows. Call for Regulation: There is a strong need for standardised accreditation frameworks specifically tailored for telehealth services in Australia to ensure minimum safety and quality standards are met. International Comparisons: The UK’s approach to telehealth regulation, which includes multiple layers of oversight, offers valuable insights for potential frameworks in Australia. Check out the episode and full show notes on the Talking HealthTech website . Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers, and more exclusive content. For more information, visit talkinghealthtech.com/thtplus .…

Talking HealthTech

1
508 - Skin Deep: Revolutionising Skin Cancer Diagnosis with DermR Health 27:09

for 9 weeks siden27:09

27:09

In this episode of Talking HealthTech, host Nathan Moore speaks with Stefan Mazy, the CEO of DermR Health Solutions. They discuss DermR Health's innovative approach to diagnosing skin cancer through their DermR Patch technology. Stefan shares his personal motivation behind the technology and the journey of developing a solution to improve diagnostic accuracy while reducing the burden on healthcare systems worldwide. Key Takeaways: DermR Patch technology offers a novel approach to skin cancer diagnosis using a microsampling tool that can potentially reduce unnecessary biopsies, which is projected to save significant healthcare costs and improve patient outcomes. The current global challenge with skin cancer diagnostics is the over-reliance on biopsies, with a significant percentage being unnecessary. The technology also addresses incorrect data classifications in skin cancer statistics, aiming to provide more accurate data for informed health decisions. The potential for nurses and other healthcare professionals to administer the DermR Patch, demonstrating the potential for optimising healthcare resources. The anticipated decline in GPs and rise in skin cancer cases by 2030 highlights the need for innovative diagnostic solutions such as DermR Patch. Check out the episode and full show notes on the Talking HealthTech website . Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus…

Talking HealthTech

1
507 - Transforming outcomes by advancing sustainable health 20:41

for 10 weeks siden20:41

20:41

In this episode of Talking HealthTech, host Peter Birch speaks with Steve Gomes, the Managing Director of Rauland Australia and New Zealand, about integrating digital health technologies in healthcare and aged care settings. They discuss the development of the Concentric Care Platform, collaboration with clinicians, and the evolution of technology to meet the needs of health professionals and patients. This episode was recorded at the Rauland offices in Sydney, Australia, providing an in-depth look at how technology is implemented in Australia and New Zealand healthcare and aged care sectors. Key Takeaways: Rauland focuses on engaging with clinicians early in the technology deployment process to ensure solutions meet their needs effectively. The Concentric Care Platform has been a key development by Rauland since 2017, emphasising integration with electronic medical records like the single digital patient record system. Rauland’s approach includes a quiet environment in hospitals, reducing noise by directing alerts to the smartphones of assigned nurses and enhancing patient care and staff efficiency. The importance of partnerships and industry-standard integrations like HL7 and FHIR are discussed, ensuring smooth interoperability within the complex landscape of healthcare systems. Check out the episode and full show notes on the Talking HealthTech website . Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus…

Talking HealthTech

1
506 - Is a Health Information Exchange a Destination or a Journey? 28:17

for 10 weeks siden28:17

28:17

In this episode of Talking HealthTech, host Peter Birch speaks with Alex MacLeod, the Director for Healthcare Solution Innovation at InterSystems, about the evolving landscape of Health Information Exchanges (HIEs). Pete and Alex explore how HIEs have developed over time, the practical use cases of these systems, and the lessons learned from global implementations, particularly in the US and Australia. Key Takeaways: Evolution of HIEs: HIEs have matured and often reinvented themselves, incorporating new use cases such as public health and AI to remain relevant and useful. Success Criteria: Effective HIEs provide early value through basic functionalities like real-time notifications and gradually layer on complex use cases, ensuring continuous utility and engagement. Engagement and Adoption: Early stakeholder engagement and inclusion of diverse perspectives from clinical and business sides are crucial for successful HIE implementation. Challenges in Measuring Impact: Quantifying the impact of HIEs on clinical outcomes and cost savings is challenging, but focusing on intermediary metrics like engagement rates and reduced readmissions can provide valuable insights. Data Utility and Privacy: Balancing comprehensive data collection with privacy considerations and practical adoption practices is crucial for long-term success. Check out the episode and full show notes on the Talking HealthTech website . Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers, and more exclusive content. For more information visit talkinghealthtech.com/thtplus…

Talking HealthTech

1
505 - Reaching your destination healthy and well! 25:01

for 10 weeks siden25:01

25:01

In this episode of Talking HealthTech, host Sophie Turner speaks with Whitney Luxford, who has extensive experience in aviation medicine and recently founded fit2fly. The discussion dives into Whitney’s career journey from paramedic to aviation medicine specialist and explores the innovations introduced by fit2fly to streamline the medical clearance process for airline passengers. Key Takeaways: Aviation Medicine Insights: Whitney shares her career journey, integrating her experience as a paramedic and her pivotal role in setting up a medical department for Virgin Australia. In-flight Medical Events: An overview of frequent in-flight medical events and their challenges, including costly diversions and emergency landings. fit2fly Solution: fit2fly aims to digitize and expedite the medical clearance process for airline passengers, significantly reducing approval times from weeks to minutes. Technological Integration: The platform leverages clinical algorithms and decision trees to provide immediate clearance, reducing passengers' anxiety and airline inefficiencies. Future Prospects: Whitney outlines plans to incorporate disability and accessibility travel information into the fit2fly platform, further simplifying the travel process for passengers with medical needs. Check out the episode and full show notes on the Talking HealthTech website . Loving the show? Leave us a review, and share it with someone who might get some value from it. Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus…

Talking HealthTech

1
504 - Secure and Simple: Imprivata's Approach to Healthcare Authentication 18:59

for 11 weeks siden18:59