#27 | How To Improve Relations With Suppliers and Build the Procurement Function of the Future

Supplier Experience Live from HICX

Supplier Experience Live from HICX

22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

for 2 år siden 42:19

MP3•Episode hjem

The discussion focused on key findings from our recent Voice of the Supplier Survey and reactions to the results from an industry-insider perspective and a supplier point of view.

With Charlotte and Max, we discussed:

Why suppliers find it challenging to do their best work for their biggest customers
How relationships with suppliers can be strengthened
How to avoid the pitfalls of bad procurement practices to improve your supplier relationships
How to deal with the multitude of systems for completing various workflows
How self-service and automation enhance supplier relations
Questions to consider for your own supplier satisfaction survey
How to separate yourself from other buyers and become customer-of-choice
How the growing importance of the suppliers’ perspective will affect the evolution of the procurement function

33 episoder

#Tech #MBA #Business #HICX

#27 | How To Improve Relations With Suppliers and Build the Procurement Function of the Future

Supplier Experience Live from HICX

published for 2 år siden

Del

MP3•Episode hjem

The discussion focused on key findings from our recent Voice of the Supplier Survey and reactions to the results from an industry-insider perspective and a supplier point of view.

With Charlotte and Max, we discussed:

Why suppliers find it challenging to do their best work for their biggest customers
How relationships with suppliers can be strengthened
How to avoid the pitfalls of bad procurement practices to improve your supplier relationships
How to deal with the multitude of systems for completing various workflows
How self-service and automation enhance supplier relations
Questions to consider for your own supplier satisfaction survey
How to separate yourself from other buyers and become customer-of-choice
How the growing importance of the suppliers’ perspective will affect the evolution of the procurement function

33 episoder

#Tech #MBA #Business #HICX

Alle episoder

Supplier Experience Live from HICX

1
#32 | How to Drive Supplier Adoption & Engagement with Supplier Marketing with Anthony Payne 29:36

for 12 weeks siden29:36

29:36

Supplier marketing is the process by which companies engage suppliers, build strong supplier relationships and create supplier value in order to capture value from suppliers in return,” Anthony Payne , CMO at HICX , explained at Supplier Experience Live 2023 Conference during a session about how to drive supplier adoption & engagement with supplier marketing. The session covers: What is the main cause of initiative fatigue for suppliers What is supplier marketing How to use a simple marketing framework to drive supplier adoption and engagement Top 6 recommendations to drive supplier adoption and engagement…

Supplier Experience Live from HICX

1
#31 | Supplier Experience: The HEINEKEN Journey with Ruth Bromley (Heineken) 13:37

for 20 weeks siden13:37

13:37

When it comes to standardizing the suite of tools, Ruth explains the most important thing to get right for your people to use the product is to ensure its value for suppliers: “What’s critical in order for your internal team actually having the appetite to use the tools, is that those tools have to work for your suppliers in the market.” The Heineken session at Supplier Experience Live 23 covers: The digital transformation journey of Procurement at Heineken How to successfully digitize the procurement function Top 3 key learnings from digitizing Procurement…

Supplier Experience Live from HICX

1
#30 | Building a Twenty-First Century Supply Chain with Dr. Elouise Epstein (Kearney) 19:52

for 22 weeks siden19:52

19:52

So this is where we have to put ourselves in our supplier’s shoes and start to understand their pain,” Dr. Elouise Epstein , Partner at Kearney , explained during a keynote speech at the 2023 Supplier Experience Live Conference. What we need is a way for the user to own their data, allowing them to share it when and where they want, while keeping the data up to date in one place and syndicated into all the different environments. Some of the key points include: What is wrong with our “modern” supply chains The biggest problem with enterprise supply chains today The future of supply chain technology Why should you care about the voice of your supplier How to win together with your suppliers using data…

Supplier Experience Live from HICX

1
Supplier Experience Live is going LIVE! - 10th October 2023 3:58

for 2 years siden3:58

3:58

Supplier Experience Live is going LIVE! - 10th October 2023 Transform your procurement and supply chain strategies into a competitive advantage at HICX Supplier Experience Live , our official DPW half-day side event in Amsterdam on 10th October. Learn directly from industry experts and leading professionals who are reshaping their procurement landscape, such as Dr. Elouise Epstein, Ruth Bromley from Heineken, Marc Bengio from Johnson & Johnson, and many others. Register and check the full speaker list here.…

Supplier Experience Live from HICX

1
#29 | How Current Trends Drive Tech Adoption and Better Ways of Working with Yash Rai 18:35

for 2 years siden18:35

18:35

How Current Trends Drive Tech Adoption and Better Ways of Working with Yash Rai In this episode of the Supplier Experience Live podcast, we spoke with Yash Rai , Vice President, Procurement and Supply Chain Solutions at The Smart Cube . Yash has over 14 years of experience working in the procurement domain. He loves the industry and is extremely passionate about technology and learning about best-of-breed solutions and capabilities. In our conversation with Yash, we discussed the following: The top 3 trends in Procurement for Life Sciences in response to recent geopolitical risks How to benefit from best-of-breed technologies in Life Sciences Procurement New ways of working with enabling technologies and increased collaboration with suppliers…

Supplier Experience Live from HICX

1
#28 | How to Use Technology to Prepare for Unexpected Disruption with Anand Singh 24:14

for 2 years siden24:14

24:14

In this episode of the Supplier Experience Live Podcast, we head to Pittsburgh, Pennsylvania to speak with Anand Singh , who is VP of Integrated Supply Chain at Sword Health . Anand started working in Procurement and Supply Chain at an early age in his family business. He was managing a small fleet of two trucks serving their most important clients, including Unilever . His father started the logistics and distribution company on the East coast of India. From there, his career took him to the USA, where he has worked in many large organizations across different industries. These included Cooper Tire & Rubber in the automotive sector as well as nine years with Philips Healthcare. With Anand, we discussed: How to be better prepared for unexpected disruption The impact of Industry 4.0 in the area of supply chain management How to get the most out of your technology and engage stakeholders…

Supplier Experience Live from HICX

1
#27 | How To Improve Relations With Suppliers and Build the Procurement Function of the Future 42:19

for 2 years siden42:19

42:19

How to improve relations with suppliers and build the Procurement function of the future In this episode of Supplier Experience Live, we circle back to Dr. Charlotte Anabelle de Brabandt , Head of IT Partner Management & Head of IT Governance US at ZF Group and Max Kent , CEO at Procure Services LTD . The discussion focused on key findings from our recent Voice of the Supplier Survey and reactions to the results from an industry-insider perspective and a supplier point of view. With Charlotte and Max, we discussed: Why suppliers find it challenging to do their best work for their biggest customers How relationships with suppliers can be strengthened How to avoid the pitfalls of bad procurement practices to improve your supplier relationships How to deal with the multitude of systems for completing various workflows How self-service and automation enhance supplier relations Questions to consider for your own supplier satisfaction survey How to separate yourself from other buyers and become customer-of-choice How the growing importance of the suppliers’ perspective will affect the evolution of the procurement function…

Supplier Experience Live from HICX

1
#26 | An Interview on How Far Procurement Has Come Due to Technological Advancements with Canda Rozier 24:49

for 2 years siden24:49

24:49

How Far Procurement Has Come Due to Technological Advancements with Canda Rozier In this episode of Supplier Experience Live Podcast from HICX, we welcomed Canda Rozier , a Procurement Evangelist and Consultant. Canda gained her Procurement knowledge and expertise as a former CPO of several global organizations, before founding her own consulting company, Collabra Consulting , which is focused on procurement transformation , sourcing excellence, and cost improvement. She also often contributes to sourcing industry publications, speaks at procurement conferences and events globally and is winner of the 2019 Sourcing Star Award of the SIG Future of Sourcing Award . We had the pleasure of talking to her about: Trends she is seeing that are impacting Procurement today Challenges procurement leaders are facing and her approach to digital transformation The importance of data and the technological revolution…

Supplier Experience Live from HICX

1
#25 | An Interview on The Role of Technology in the Future of Procurement with David Yarkin 21:54

for 2 years siden21:54

21:54

The Role of Technology in the Future of Procurement with David Yarkin For this episode of the Supplier Experience Live Podcast, we were joined by David Yarkin , Founder and CEO of Procurated , and a former CPO. David is a procurement practitioner who has spent nearly twenty years working in a number of organizations both in the public and private sectors. After gaining experience, David went on to establish his own business, Procurated , which connects public sector buyers with peer-reviewed suppliers. With David we discussed: The importance of understanding suppliers’ historical performance Digital transformation in Procurement How to prepare for technological transformation within the procurement community How to improve supplier relationships Why the suppliers’ perspective is important for procurement professionals…

Supplier Experience Live from HICX

1
#24 | What Darwin’s Theory Can Tell Us About Procurement & Supply Chains with David Loseby 40:03

for 2 years siden40:03

40:03

What Darwin’s Theory Can Tell Us About Procurement & Supply Chains with David Loseby For this episode of the Supplier Experience Live podcast from HICX, we welcomed David Loseby . David is an advisor, author, speaker , and visiting scholar at the University of East Anglia . David describes himself as a ‘pracademic,’ or practitioner academic, having held various global CPO roles across a number of industries, including retail, FMCG, pharmaceuticals, aerospace and defense, manufacturing, and banking. His focus is on delivering change and transformation within organizations. With David we discussed: An alternative approach to digital transformation Digital Darwinism and evolution within supply chains Adoption challenges and future of Procurement…

Supplier Experience Live from HICX

1
#23 | An Interview on Taking Procurement to the Next Level with Rich Sains 17:56

for 2 years siden17:56

17:56

An Interview on Taking Procurement to the Next Level with Rich Sains For this episode of Supplier Experience Live Podcast, we were joined by Rich Sains . Rich is a procurement practitioner who has spent over twenty years working in a number of organizations for various industries, including retail, hospitality, and FMCG. After gaining experience, Rich went on to establish his own business, Acada , which provides a procurement platform focused on performance, insights and analysis that helps procurement teams increase capacity and reduce time to value. With Rich we discussed: How Procurement has evolved to become a more strategic function How transformation impacts people, skills and roadmaps needed today The technological revolution of Procurement…

Supplier Experience Live from HICX

1
#22 | An Interview on Modern Procurement with Nick Ralphs 26:40

for 3 years siden26:40

26:40

An Interview on Modern Procurement with Nick Ralphs For this episode of Supplier Experience Live by HICX, we were joined by Nick Ralphs . Based in Glasgow, UK, Nick is a Director of NJR Procurement , an organization focused on ‘Increasing Value and Managing Risk in Purchasing and Supply Chains.’ Nick is also an active consultant and specializes in training procurement teams through the DevelopMyTeam platform. With Nick we talked about: Trends and Challenges in Procurement Procurement taking charge Bettering supplier relationships with modern technology…

Supplier Experience Live from HICX

1
#21 | An Interview on the Challenges Facing Procurement Today with Jon Hansen 34:27

for 3 years siden34:27

34:27

An Interview on the Challenges Facing Procurement Today with Jon Hansen In this episode of Supplier Experience Live, we welcome Jon Hansen. Jon is a renowned writer and speaker in procurement. Starting his career as a software company founder, he now runs a Procurement Insights blog and hosts a podcast, PI Window on The World Show which airs on Blog Talk Radio. Deservedly, Jon also sits among the Top 50 Global Thought Leaders in this space. We have welcomed Jon to discuss the challenges Procurement is facing today, as well as: What ‘procurement transformation’ means in practice Taking into account the suppliers’ perspective and experience Procurement taking ownership…

Supplier Experience Live from HICX

1
#20 | An Interview on Digital Procurement with Charlotte de Brabandt and Max Kent 40:25

for 3 years siden40:25

40:25

An Interview on Digital Procurement with Charlotte de Brabandt and Max Kent In this episode of Supplier Experience Live, we welcome Charlotte de Brabandt and Max Kent . Max is Vice President of Global Procurement at AP automation experts, Compleat Software . Charlotte is speaker, trainer, and ambassador for the Institute for Supply Management (ISM) with over 10 years of experience in global procurement. In this episode, we explore the topic of digitalization in Procurement, including the concept of a digital-first approach, the growth of new technologies and a discussion on the issue of bad data .…

Supplier Experience Live from HICX

1
#19 | Retaining and Motivating Procurement Talent with Charlotte de Brabandt 25:31

for 3 years siden25:31