Ben Pullen from Outposter

Sub11 Uncovered: Amplifying Innovation

• Ben Pullen is the founder and CEO of Outposter, a managed outsourced agency providing recruitment services and management of offshore staff for businesses globally, primarily operating from Australia.
• Outposter began after Ben's exits from previous ventures, including Vaya Mobile to Amaysim and Startel to TruPhone, leveraging his experience with offshore offices in Manila for back office and customer support.

• The company differentiates itself by offering a managed service, addressing the challenges businesses face in managing offshore staff, including time, skills, resources, and understanding of local culture.

• Outposter directly employs staff in India and the Philippines, handling HR, legal aspects, and ensuring clients have direct access to their offshore staff while managing day-to-day operations and support.

• The company services a wide range of roles across various industries, including finance, telecoms, graphic design, marketing, mortgage brokering, civil engineering, and mechanical drafting.

• The COVID-19 pandemic and the shift towards remote work have played into Outposter's hands, with the company operating 100% remotely in the Philippines and focusing on software and hardware investments for security and productivity.

• Outposter emphasizes community among its remote staff by organizing regular gatherings and workshops, despite the geographical dispersion due to the pandemic.

• The company advocates for early adoption of offshore hiring to integrate it smoothly into business processes and avoid disruption or resentment among existing employees.

• Outposter's clientele includes startups looking to maximize investment value, businesses facing skill shortages, and those needing operational flexibility and support, including 24/7 service capabilities.

• The company has developed proprietary software to streamline recruitment and management processes, enhancing efficiency and client satisfaction.

• Ben Pullen advises entrepreneurs to focus on three key metrics for business health and decision-making, emphasizing the importance of aligning actions with these indicators for direction and growth.