How will countries around the world cope with persistent inflation and high borrowing costs? Are central bankers helping to abate the cost-of-living crisis or are they moving us all closer to recession? On Stephanomics, a podcast hosted by Bloomberg Economics head Stephanie Flanders—the former BBC economics editor and chief market strategist for Europe at JPMorgan Asset Management—we combine reports from Bloomberg journalists around the world and conversations with internationally respected ...
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Indhold leveret af Mark Ainley and Tom Shallcross and Straight Up Chicago Investor. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Mark Ainley and Tom Shallcross and Straight Up Chicago Investor eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
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Episode 287: Why Your Customer Experience is Falling Short with Joey Coleman
Manage episode 410626131 series 2685175
Indhold leveret af Mark Ainley and Tom Shallcross and Straight Up Chicago Investor. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Mark Ainley and Tom Shallcross and Straight Up Chicago Investor eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Joey Coleman is a best selling author and founder of a branding firm that specializes in helping businesses retain customers and employees!
Joey jumps right in by explaining the difference between customer service and customer experience. He explains the best ways to handle routine tenant check ins and disagreements with tenants all through the lens of optimizing customer experience. Joey shares how the Eight Phases to “Never Lose a Customer Again” apply to prospective tenants. Joey closes with an amazing story of how a human-level connection and a small gift resulted in a tremendous business opportunity!
If you enjoy today’s episode, please leave us a review and share with someone who may also find value in this content!
Connect with Mark and Tom: StraightUpChicagoInvestor.com
Email the Show: StraightUpChicagoInvestor@gmail.com
Guest: Joey Coleman, Design Symphony
Link: Never Lose A Customer Again
Link: Never Lose An Employee Again
Link: Dan Gingiss (Network Referral)
Link: Careers | GC Realty & Development, LLC
-----------------
Guest Questions
03:23 Housing Provider Tip - Run your investment properties like a business and treat your residents like clients.
03:51 Intro to our guest, Joey Coleman!
07:04 Customer service vs customer experience!
14:00 To check in with the tenant or not?
16:29 Reassuring tenants after move-in.
23:47 Phases to Never Lose a Customer Again!
41:10 How to handle disagreements with tenants?
50:58 Gifts and the $35,000 golf ball!
56:56 Advice to 20 year old Joey Coleman.
59:16 What is your competitive advantage?
59:42 One piece of advice for new investors.
60:16 What do you do for fun?
60:57 Good book, podcast, or self development activity that you would recommend?
62:44 Local Network Recommendation?
64:00 How can the listeners learn more about you and provide value to you?
-----------------
Production House: Flint Stone Media
Copyright of Straight Up Chicago Investor 2024.
294 episoder
Del
Manage episode 410626131 series 2685175
Indhold leveret af Mark Ainley and Tom Shallcross and Straight Up Chicago Investor. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Mark Ainley and Tom Shallcross and Straight Up Chicago Investor eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Joey Coleman is a best selling author and founder of a branding firm that specializes in helping businesses retain customers and employees!
Joey jumps right in by explaining the difference between customer service and customer experience. He explains the best ways to handle routine tenant check ins and disagreements with tenants all through the lens of optimizing customer experience. Joey shares how the Eight Phases to “Never Lose a Customer Again” apply to prospective tenants. Joey closes with an amazing story of how a human-level connection and a small gift resulted in a tremendous business opportunity!
If you enjoy today’s episode, please leave us a review and share with someone who may also find value in this content!
Connect with Mark and Tom: StraightUpChicagoInvestor.com
Email the Show: StraightUpChicagoInvestor@gmail.com
Guest: Joey Coleman, Design Symphony
Link: Never Lose A Customer Again
Link: Never Lose An Employee Again
Link: Dan Gingiss (Network Referral)
Link: Careers | GC Realty & Development, LLC
-----------------
Guest Questions
03:23 Housing Provider Tip - Run your investment properties like a business and treat your residents like clients.
03:51 Intro to our guest, Joey Coleman!
07:04 Customer service vs customer experience!
14:00 To check in with the tenant or not?
16:29 Reassuring tenants after move-in.
23:47 Phases to Never Lose a Customer Again!
41:10 How to handle disagreements with tenants?
50:58 Gifts and the $35,000 golf ball!
56:56 Advice to 20 year old Joey Coleman.
59:16 What is your competitive advantage?
59:42 One piece of advice for new investors.
60:16 What do you do for fun?
60:57 Good book, podcast, or self development activity that you would recommend?
62:44 Local Network Recommendation?
64:00 How can the listeners learn more about you and provide value to you?
-----------------
Production House: Flint Stone Media
Copyright of Straight Up Chicago Investor 2024.
294 episoder
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Minder om Straight Up Chicago Investor
How will countries around the world cope with persistent inflation and high borrowing costs? Are central bankers helping to abate the cost-of-living crisis or are they moving us all closer to recession? On Stephanomics, a podcast hosted by Bloomberg Economics head Stephanie Flanders—the former BBC economics editor and chief market strategist for Europe at JPMorgan Asset Management—we combine reports from Bloomberg journalists around the world and conversations with internationally respected ...
…
continue reading
1
Wholesaling Inc with Brent Daniels
Find distressed properties for pennies on the dollar and turn them for huge profits!
Let’s face it, Real estate education has lost the script. Everybody “claims” to have the secret sauce. They get you to sign up, get you to bite on a “magic” formula, but there’s no real tools to get there. There’s so much talk, no practical steps. It’s not instructional, it’s hype. The ideas aren’t focused on your success, it’s focused on theirs. Well, it doesn’t have to be that way. If you’ve been searching for a way to escape the rat race and achieve true financial freedom wholesaling real ...
…
continue reading
Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
In each episode of "Goldman Sachs Exchanges," people from the firm share their insights on developments shaping industries, markets and the global economy.
…
continue reading
Bloomberg Radio host Barry Ritholtz looks at the people and ideas that shape markets, investing and business.
…
continue reading
Bloomberg Daybreak delivers today's top stories, with context, in just 15 minutes. Get informed from Bloomberg's 2,700 journalists and analysts in 120 countries.
…
continue reading
Best friends Joel and Matt are the co-hosts of How to Money which is all about providing the knowledge & tools that normal folks need to thrive in areas like debt payoff, DIY investing, and crucial money tricks that will provide continuous help along your journey. We believe that access to unbiased and jargon-free personal finance guidance is more necessary than ever before. When you handle your money in a purposeful, thoughtful way that works for your lifestyle, you can really start living ...
…
continue reading
A weekly roundup of the most important stories from the worlds of business and finance, hosted by Felix Salmon.
…
continue reading
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