Paving the Way in Canadian Tech: A Chat with Owen Matthews (Part One)

Startup Science Podcast with Gregory Shepard

The Agile Brand with Greg Kihlström®

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

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This week on The Startup Science Podcast, Greg is joined by pioneering technology entrepreneur and investor Owen Matthews. As Chairman of Alacrity Canada, Owen has made major contributions to Western Canada's tech ecosystem through his ventures and his work with Alacrity. As Chairman, Owen has helped bring over $225 million into Western Canada's tech ecosystem and employed 300+ people. He is a true community builder, supporting technology education initiatives, serving on numerous boards, and giving back through philanthropic organizations. On the show, Greg and Owen discuss his varied career, lessons learned along the way, advice for aspiring entrepreneurs, the future of the Canadian tech scene, and more. Tune in to hear insights from this pioneer, who has dedicated his career to building technology companies and giving back.
About Owen Matthews: Owen helps lead the vision and direction of the Alacrity Foundation and is a major contributor to the local technology community in Victoria. He donates his time and resources to multiple groups within and outside of the Alacrity portfolio.Owen is also a General Partner at Wesley Clover International, responsible for managing their technology portfolio. Wesley Clover is a private investment firm with active portfolios in technology, hospitality and commercial real estate.Prior to his move to Wesley Clover in 2007, Owen was the founder and CEO of NewHeights Software. NewHeights was a pioneer in enterprise unified communication products and was acquired by CounterPath Corporation.
Owen is an active member on the Board of Directors for Counterpath Corporation, EchoSec Systems, Encepta Corp., Pretio Interactive, Referral SaaSquatch, and Tutela Technologies.On the community engagement side Owen is a Governor on the Board of Power to Be, a non-profit organization that empowers people to explore their limitless abilities through inclusive adventures rooted in nature. He has been active on the board of advisors for the Peter B. Gustavson School of Business at the University of Victoria, Children’s Health Foundation of Vancouver Island and St. Margaret’s School.He is also on the board of directors for the Victoria Innovation, Advanced Technology and Entrepreneurship Council, Victoria’s one-stop hub connecting people, knowledge, and resources to grow and promote the local technology sector.

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Startup Science Podcast with Gregory Shepard