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Transforming Manufacturing Operations for Customer Centricity

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Manage episode 427410179 series 2365261
Indhold leveret af Sourcing Journal. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Sourcing Journal eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

In 2021, Pakistan-based manufacturer Interloop had a vision: to expand beyond the hosiery category and become a “full-family” producer. As the company grew its verticals, it established separate teams for each product type, and cross-category customers had multiple points of contact.

Over the last six months, Interloop has undergone a transformation to restructure its teams by job function instead of business units. This has improved collaboration in areas like product development and boosted customer service, giving buyers a single account lead at Interloop.

Feroze Ahmed, chief strategy and transformation officer at Interloop, spoke with Sourcing Journal editor-in-chief Peter Sadera about this strategy and the next action items on Interloop’s agenda.

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

139 episoder

Artwork
iconDel
 
Manage episode 427410179 series 2365261
Indhold leveret af Sourcing Journal. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Sourcing Journal eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

In 2021, Pakistan-based manufacturer Interloop had a vision: to expand beyond the hosiery category and become a “full-family” producer. As the company grew its verticals, it established separate teams for each product type, and cross-category customers had multiple points of contact.

Over the last six months, Interloop has undergone a transformation to restructure its teams by job function instead of business units. This has improved collaboration in areas like product development and boosted customer service, giving buyers a single account lead at Interloop.

Feroze Ahmed, chief strategy and transformation officer at Interloop, spoke with Sourcing Journal editor-in-chief Peter Sadera about this strategy and the next action items on Interloop’s agenda.

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

139 episoder

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