The Secret to Slashing Employee Training Time by 80%
Manage episode 415497121 series 3509826
In this eye-opening interview, ScreenSteps CEO Greg DeVore shares the company's groundbreaking approach to knowledge transfer, and the results are nothing short of mind-blowing. One customer reduced the time required for new contact center employees to work independently from over a year to less than 60 days! That's an 80% reduction in training time, leading to skyrocketing productivity and customer satisfaction.
Are you tired of spending countless hours answering the same questions from your employees? Imagine a world where your team can work independently, without constantly relying on subject matter experts or supervisors. That's the reality ScreenSteps is delivering for businesses worldwide.
But that's not all. DeVore reveals how another customer, a CTO, regained valuable time previously spent answering repetitive questions from employees, enabling them to focus on strategic projects and add greater value to the business. No more drowning in a sea of endless queries – just pure, uninterrupted focus on driving the company forward.
At the core of ScreenSteps' solution is the revolutionary "Find and Follow" framework, a comprehensive methodology that identifies and documents the specific tasks, questions, and problems employees face in their day-to-day operations. Combined with AI-powered software that transforms existing documentation into actionable recipes, ScreenSteps empowers employees with the knowledge they need, when they need it.
Don't miss this game-changing interview that reveals the secret to boosting productivity, improving customer experience, and unlocking the full potential of your workforce. Click now to discover how ScreenSteps is revolutionizing knowledge transfer for businesses worldwide.
95 episoder