Generative AI at ServiceNow with Mark Hopper

ServiceNow TechBytes

#ServiceNow Community TechBytes #ServiceNow Community #Tech #Product Management

28:30

We're trying something different this week: a full post-show breakdown of every episode in the latest season of Black Mirror! Ari Romero is joined by Tudum's Black Mirror expert, Keisha Hatchett, to give you all the nuance, the insider commentary, and the details you might have missed in this incredible new season. Plus commentary from creator & showrunner Charlie Brooker! SPOILER ALERT: We're talking about the new season in detail and revealing key plot points. If you haven't watched yet, and you don't want to know what happens, turn back now! You can watch all seven seasons of Black Mirror now in your personalized virtual theater . Follow Netflix Podcasts and read more about Black Mirror on Tudum.com .…

for ca. et år siden 16:34

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In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist supports enterprise-specific LLMs to drive customer outcomes and extend into the broader ServiceNow partner ecosystem. And he gives us a look at developments for Now Assist on the horizon.
Guest - Mark Hopper
Host - Steve Miller
Producer – Christopher Price

For more information head over to our documentation site.
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1. Generative AI at ServiceNow with Mark Hopper (00:00:00)

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85 episoder

ServiceNow TechBytes

Generative AI at ServiceNow with Mark Hopper

ServiceNow TechBytes

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published for ca. et år siden

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MP3•Episode hjem

For more information head over to our documentation site.
Subscribe today!

See omnystudio.com/listener for privacy information.

Kapitler

1. Generative AI at ServiceNow with Mark Hopper (00:00:00)

2. Marker 01 (00:16:13)

85 episoder

#ServiceNow Community TechBytes #ServiceNow Community #Tech #Product Management

Alle episoder

ServiceNow TechBytes

1
Bridging the Gap - How Accessibility and Usability Work Together 25:12

for 10 dage siden25:12

25:12

In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. The conversation covers the importance of integrating usability and accessibility, highlights innovative features like dark mode and keyboard shortcuts, and explores the role of AI in transforming and improving accessibility. Tune in to discover how ServiceNow is pioneering to make enterprise platforms more inclusive and user-friendly for everyone. Host - Bobby Brill Guests - Aileen Hackett, Pratik Contractor 00:00 Introduction and Guest Welcome 01:46 Understanding Accessibility and Usability 04:28 Examples of Accessibility Features 06:30 Innovations in Accessibility 11:04 AI and Accessibility18:52 Ethical Considerations in AI 21:31 Final Thoughts and Conclusion See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
RaptorDB - Revolutionizing Data Platforms with Will Johnson 16:25

for 24 dage siden16:25

16:25

In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer feedback, and future directions for scaling and improving RaptorDB. Guest - Will Johnson, VP of Data Platform Engineering at ServiceNow Host - Bobby Brill 00:00 Introduction 00:19 Background of Will Johnson at ServiceNow 01:16 Overview of RaptorDB 02:16 Types of Databases and HTAP 04:00 RaptorDB in Action 04:33 Customer Use Cases and Benefits 08:11 Technical Challenges and Solutions 10:29 Internal Testing and Customer Rollout 14:32 Future of RaptorDB ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Understanding Accessibility Compliance with Alaina Beaver 29:17

for 5 weeks siden29:17

29:17

Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legislation, and global standards in a clear and engaging way. You'll learn that accessibility is more than just following the rules. It's about making it easier for everyone, including people with disabilities, to use websites. They’ll also explain the importance of designing inclusively for a diverse range of users and how it can benefit your business. Finally, they’ll share insights into the latest advancements, challenges, and opportunities in digital accessibility. This video is a must-watch for any organization that wants to make accessibility a strategic priority and drive positive change in the digital space. Guest - Alaina Beaver Host - Bobby Brill Check out the new video episodes on our YouTube channel - https://www.youtube.com/@ServiceNowDocs ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com/ See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Creating Multimedia Content at Scale with AI 15:30

for 7 weeks siden15:30

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In this episode, ServiceNow’s multimedia team—Dana Haines, Macy Douglas, and Bobby Brill—discuss the process of creating high-quality video content for the company’s documentation site and YouTube channel. They explain how they use AI-powered tools like Gemini, Writer, and Well Said Labs to streamline their workflows and maintain a consistent tone and style across their videos. The team also reveals their ambitious goal of producing over 400 pieces of video content this year, including tutorials, product demos, and procedure videos, to better support customers and enhance the overall user experience. Guests - Dana Haines and Macy Douglas Host - Bobby Brill ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com/ See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Empathy in Action - Building Accessibility at ServiceNow 29:20

for 9 weeks siden29:20

29:20

In this episode, Bobby Brill is joined by ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver and Accessibility Lead, Tony Morales to discuss accessibility at ServiceNow. They explore the concept of accessibility and its relationship to diversity, equity, and inclusion. Alaina shares her perspective on promoting accessibility to customers and the significance of customer engagement. Tony delves into internal accessibility initiatives and the advantages of having an accessibility product team. They both stress the importance of organizations making accessibility a priority, both internally and externally, to ensure an inclusive and accessible experience for all. Guests - Tony Morales and Alaina Beaver Host - Bobby Brill Check out the new video episodes on our YouTube channel - https://www.youtube.com/@ServiceNowDocs ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Now Insights Podcast: For general information about ServiceNow, visit: http://www.servicenow.com/ See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
The Humanities and Technology 33:14

for 11 weeks siden33:14

33:14

In this thought-provoking conversation, Roberto Bacci, Ryan Dux, and Midam Kim discuss why the humanities are more important than ever in the age of AI. They explore the importance of interdisciplinary collaboration in innovation. The conversation also highlights the role of the humanities in improving the capabilities of AI, making it more human-friendly, trustworthy, and responsible. Our guests share their insights on the skills required to transition from the humanities to technology, emphasizing the need for flexibility, adaptability, and a willingness to learn new tools and concepts. They conclude with advice to listeners in humanities and liberal arts fields on how to start and navigate a career in technology. Guests - Roberto Bacci, Ryan Dux, Midam Kim Host - Bobby Brill Check out the new video episodes on our YouTube channel - https://www.youtube.com/@ServiceNowDocs See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Building Trust in AI with ServiceNow's Now Assist Guardian 22:54

for 21 weeks siden22:54

22:54

In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of user control, transparency, and the ethical considerations in handling AI-generated content. Morin explains the importance of trust, user feedback, and the collaborative efforts between ServiceNow and its customers to ensure AI tools are effective and reliable. 00:00 Introduction to AI Behavior Challenges 00:16 Welcome and Introduction to Louis Philip Morin 00:54 The Importance of Trust in AI 01:29 Understanding Now Assist Guardian 02:04 Challenges in AI User Experience 06:25 Dealing with Offensive and Toxic Content 10:11 Methods for Identifying and Handling Offensive Content 15:29 Cultural Sensitivity and Regional Differences 18:00 User Control and Transparency in AI 20:59 Balancing AI Accuracy and User Trust 21:54 Conclusion and Future Directions Host - Bobby Brill Guest - Louis Philip Morin #servicenow #servicenowdemo #nowassist #nowassistguardian ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com/ See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Empathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony Morales 33:40

for 26 weeks siden33:40

33:40

Empathy in Action: Building Accessibility at ServiceNow In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the ground up. Through personal experiences and industry insights, Eamon and Tony illustrate how empathy enhances accessibility awareness and drives change. The conversation highlights new initiatives at ServiceNow, the transformative role of AI in accessibility, and the importance of creating inclusive software that benefits everyone. This candid discussion also touches on personal experiences with disabilities and the business advantages of prioritizing accessibility in the tech industry. To view this podcast with audio captions, please watch on YouTube - https://youtu.be/mh8EZejKT4s Check out our YouTube channel for more - https://www.youtube.com/@ServiceNowDocs/featured Also, visit The Accessibility and Gen AI Podcast - https://www.youtube.com/@A11yGenAI Guests - Eamon McErlean - VP and Global Head of Accessibility Tony Morales - Sr. Accessibility Inclusion Manager/Lead Host - Bobby Brill 00:00 Introduction to Accessibility 00:27 Meet Eamon McErlean 01:29 Understanding Accessibility at ServiceNow 02:32 Tony Morales' Journey 04:07 ServiceNow's Accessibility Initiatives 09:55 The Importance of Empathy in Accessibility 26:06 AI and Accessibility: A Game Changer 31:10 Conclusion and Final Thoughts See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Generative AI at ServiceNow with Mark Hopper 16:34

for 34 weeks siden16:34

16:34

In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist supports enterprise-specific LLMs to drive customer outcomes and extend into the broader ServiceNow partner ecosystem. And he gives us a look at developments for Now Assist on the horizon. Guest - Mark Hopper Host - Steve Miller Producer – Christopher Price For more information head over to our documentation site . Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Enhancing User Experiences with Words and AI - with Carol Valdez 15:12

for 38 weeks siden15:12

15:12

In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valdez highlights the collaborative nature of content design, the balance between human judgment and AI assistance, and the critical role of terminology. Aspiring UX writers will find valuable tips on simplifying complex concepts and working effectively with AI tools to enhance their content design processes. 00:00 Introduction and Host Welcome 00:15 The Role of Writing in UX 01:27 The Importance of Words in UI 02:42 Content Design at ServiceNow 04:18 Challenges in Writing for Interfaces 05:54 Collaborative Content Creation 12:32 AI in Content Design 14:23 Advice for New Writers Guest - Carol Valdez Host - Bobby Brill For more information head over to our documentation site . Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Collaborative Work Management - with Doug Page and Irene Vieth 21:00

for 45 weeks siden21:00

21:00

In this episode of TechBytes, product managers Doug Page and Irene Vieth talk about Collaborative Work Management (CWM), a new application to help plan, visualize, and collaborate on informal work tasks. CWM captures work that often falls through the cracks of formal project management by centralizing it in a user-friendly space with customizable features. Irene and Doug explain specific features like customizable columns, automations, and collaborative documents. They also provide insights into CWM’s development, future enhancements, practical use cases, and how to get started. Guest - Doug Page and Irene Vieth Host - Steve Miller Episode Producer - Chris Price For more information head over to our documentation site . Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Controlled Friction and AI - wtih Di Le and Hayley Mortin 32:06

for 47 weeks siden32:06

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On this episode of TechBytes we discuss the concept of Controlled Friction in AI development going into detail about what it is and the importance of incorporating stopgaps and friction to ensure responsible and ethical AI design. Our guests, Di Le, an AI strategist and ethicist, and Hayley Mortin, a UX researcher, both at ServiceNow, delve into the role of corporations in improving AI, the need for realistic user expectations, and the significance of involving UX teams early in the development process. Guests - Di Le, Hayley Mortin Host – Bobby Brill Producer – Chris Price For more information head over to our documentation site . Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Cloud Cost Management with Abhi Roy - TechBytes 19:16

for 49 weeks siden19:16

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Abhi Roy, Sr. Outbound Product Manager at ServiceNow, discusses Cloud Cost Management, its importance, challenges faced by companies, and how ServiceNow's cloud cost management product addresses these challenges. He also highlights the integration of cloud cost management into company operations and the future developments of the product. Guest - Abhi Roy, Sr. Outbound Product Manager at ServiceNow Host - Steve Miller Episode Producer - Chris Price For more information head over to our documentation site . Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Writing and AI with Katie Ott - TechBytes 14:50

for 51 weeks siden14:50

14:50

On this episode of TechBytes we discuss the significance of curiosity in understanding product use and the role of AI in technical writing. Our guest is Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow, and shares her experience as a technical writer and manager, emphasizing the evolution of technical writing from formal to conversational style. She also highlights the value of AI as a tool to enhance efficiency and provide different perspectives. Katie also points out the importance of curiosity in technical organizations for seeking knowledge and gathering information. Guest - Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow Host - Bobby Brill, Senior Multimedia Producer For more information head over to our documentation site . Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Linguistics and Language in GenAI 24:12

for 1 year siden24:12

24:12

On this episode of TechBytes we talk with three experts in the field of language and linguistics and delve into the importance of linguistics in making AI successful. Our discussion includes Roberto Bacci, Manager, Content Development in ATG, along with Midam Kim and Ryan Dux, both Senior Linguists in ATG here at ServiceNow. We get a quick lesson in linguistics and how it is paramount in achieving the goal of making large language models more human-like and emotionally intelligent for customer interaction, and the application of linguistics in enhancing AI and LLMs at ServiceNow. The team also explores the role of emotion, empathy, friendliness, and trust in AI communication and interaction, highlighting the various challenges and strategies involved. The conversation provides insights into the evolving field of linguistics and its impact on AI technology. Guests - Roberto Bacci, Midam Kim, Ryan Dux Host - Bobby Brill For more information head over to our documentation site . Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
UX Research and AI with Jessa Anderson 21:25

for 1 year siden21:25

21:25

In this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anderson, manager UX Research at ServiceNow, talks about integrating UX research with generative AI, emphasizing transparency, feedback, and human oversight. We dive into the need to set realistic expectations, guide users on how to interact with AI, and elevate the human experience. Jessa also touches on the nuances of AI usability, the role of personas in UX research, and the significance of transparency in AI interactions. We have some great episodes coming in the next few weeks featuring more discussions on GenAI, UX, and Linguistics with guests including Di Le, Hayley Mortin, Katie Ott, Roberto Bacci, Midam Kim, Ryan Dux, Abhi Roy and more. Guest - Jessa Anderson - Manager, UX Research, AI Experience Research Department Episode host - Bobby Brill For more information head over to our documentation site . Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Life After ChatGPT with Di Le and Hayley Mortin - Episode 68 23:45

for 1 year siden23:45

23:45

This episode of TechBytes features a discussion between Di Le, Human Centered & Responsible AI Design Strategist at ServiceNow and Hayley Mortin, Sr. UX Researcher, AI/ML UX Research here at ServiceNow about the impact and evolution of AI, particularly ChatGPT, in various industries. They discuss the widespread adoption, ethical and societal concerns, public dialogue, and the transformative potential of AI in creative and bureaucratic processes. The conversation highlights the emerging roles and diverse skill sets that are gaining importance in the AI industry, along with the need for human oversight in AI decision-making. Guests - Di Le, Human Centered & Responsible AI Design Strategist Hayley Mortin, Sr. UX Researcher, AI/ML UX Research Host - Bobby Brill, Senior Multimedia Producer For more information head over to our documentation site . Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Episode 67: Enterprise Asset Management 26:14

for 2 years siden26:14

26:14

In this episode, Product Managers Juliana Beauvais and Narayan Balabascarane tell us how ServiceNow Enterprise Asset Management extends traditional asset management to the enterprise level for all types of assets. This episode covers: What is enterprise asset management? How does Now EAM work? How did Now EAM get started and evolve? How does a company start thinking about enterprise asset management? How does a company get started with Now EAM? Tips for using Now EAM What’s in store for Now EAM down the road? For more information, see: Product documentation: Enterprise Asset Management ServiceNow Community: EAM articles ServiceNow Community: EAM blog ServiceNow Community Webinar: Setting up for success with EAM Your feedback helps us serve you better – please leave us a comment. Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Episode 66: Natural language understanding 15:52

for 2 years siden15:52

15:52

In this episode, Product Manager Sibo Ding tells us how natural language understanding (NLU) capability improves performance and user experience for Virtual Agent, AI Search, and other ServiceNow user interface features. This episode covers: What is NLU? How does ServiceNow use NLU? How does ServiceNow NLU work? How does a company add NLU to its ServiceNow products? What’s in store for ServiceNow NLU in the future? For more information, see: Product documentation: Natural Language Understanding ServiceNow Community: Virtual Agent & NLU Your feedback helps us serve you better – please leave us a comment. Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Episode 65: ESG Management 31:11

for 2 years siden31:11

31:11

In this episode, Product Manager Vaisakh Krishnan tells us how the Now ESG Management product helps companies develop, manage and report on their Environmental, Social, and Governance program. This episode covers: What is ESG and why is it important? ESG challenges Using ESG Management to develop an ESG program ESG Command Center Getting started For the future For more information, see: Product documentation: Environmental, Social, and Governance Management Servicenow.com: ESG Management YouTube webinar: Introducing ESG Management YouTube webinar: What’s New in ESG Management Your feedback helps us serve you better – please leave us a comment! Subscribe to iTunes See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Episode 64: Bringing your data together with CSDM 15:09

for 2 years siden15:09

15:09

In this episode, Portfolio Manager Mary Vanatta talks about the Common Service Data Model (CSDM), which brings all your data together across the entire platform to help your ServiceNow apps work together better, and enables enterprise-wide reporting. This episode covers: What is CSDM? A new way of operating Implementing CSDM Getting started For more information, see: Product documentation: Common Service Data Model CSDM 4.0 White paper Now Create: CSDM Getting Started Workshop Now Create: CSDM Data Modeling Workbook Now Create: CSDM Data Model Examples Community article: 20 Steps to Align to CSDM Your feedback helps us serve you better – please leave us a comment! Subscribe to iTunes See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Episode 63: Digital Portfolio Management 32:57

for 3 years siden32:57

32:57

In this episode, product manager Caitlin Morse and development lead Justin Hardin talk about Digital Portfolio Management (DPM), a new way to manage your company’s apps and digital services. This episode covers: Overview of DPM Enterprise and personal portfolios KPIs to monitor your apps and services Getting started Scaling up Plans for the future For more information, see: Product documentation: Digital Portfolio Management Video: Digital Portfolio Management overview Digital Services Forum Your feedback helps us serve you better – please leave us a comment! Subscribe to iTunes See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Episode 62: App Engine Studio 27:07

for 3 years siden27:07

27:07

In this episode, product manager Jina Li and lead engineer Sravani Nuti talk about App Engine Studio, which helps everyone build ServiceNow apps, not just developers. This episode covers: Overview and history of AES Getting started with AES Scaling up Collaborating to develop apps more effectively Flexibility in deploying apps Plans for the future For more information, see: Product documentation: App Engine Studio Community forum Community blog: Where to start with App Engine Studio ServiceNow Developer Program Citizen Development Program Your feedback helps us serve you better – please leave us a comment! Subscribe to iTunes See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Episode 61: Process Optimization 26:57

for 3 years siden26:57

26:57

In this episode, product manager Manjeet Singh talks about Process Optimization, a ServiceNow native process-mining application to help process owners and business analysts identify, streamline, and automate workflows for their enterprise. This episode covers: What is process optimization? Identifying and streamlining processes Evolution of the Process Optimization app Integrating Process Optimization with other capabilities Getting started with Process Optimization Plans for the future For more information, see: Product documentation: Process Optimization Community forum: Process Optimization Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not. Subscribe to iTunes See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Episode 60: Workforce Optimization for ITSM 17:49

for 3 years siden17:49

17:49

In this episode, product manager Niki Patel talks about the Workforce Optimization application for IT service managers, including some new features for the Rome release to help companies take full advantage of today’s distributed workforce. This episode covers: What is Workforce Optimization? Flexible scheduling and on-call Forecasting agent demand Performance Analytics and KPIs for individual agents Using external learning resources for agents For more information, see: Product documentation: Workforce Optimization for ITSM Community blog: Workforce Optimization for ITSM - Rome features Community article: Managing on-call and normal workshifts in Workforce Optimization for ITSM Community article: Driving Employee Engagement and Upskilling the Workforce through Coaching With Learning Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not. Subscribe to iTunes See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Episode 59: Change Success Score 21:00

for 4 years siden21:00

21:00

In this episode, product owner Greg Morrison talks about a new feature for Change Management. Change Success Score measures the success rate for each change team over time to help improve their performance and refine your change process. This episode covers: Background: Change Management Change Success Score (CSS) overview Good ways to use CSS What CSS values mean Getting started Behind the scenes: how CSS works For more information, see: Product documentation: Change Success Score Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment. Subscribe to iTunes See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Episode 58: Predictive Intelligence Workbench 19:39

for 5 years siden19:39

19:39

In this episode, product manager Raghu Vemuri talks about the PI Workbench application, new in the Paris release. PI Workbench helps you add machine learning (ML) to your ServiceNow workflows, and monitor and manage the results. This episode covers: What is PI Workbench all about? Common use cases Pretrained ML models Using Guided Setup to create ML models Help with implementing ML Performance analytics for ML Getting started For more information, see: Product documentation: ITSM Predictive Intelligence Workbench Product documentation: HR Predictive Intelligence Workbench Predictive Intelligence Community: Predictive Intelligence Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. Subscribe to iTunes See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Episode 57: Optimizing concurrent licenses using SAM 19:01

for 5 years siden19:01

19:01

In this episode, product owners Rohan Tyagi and Julian Flores talk about managing and optimizing concurrent software licenses using the ServiceNow Software Asset Management (SAM) application, including the integration of the OpenLM license management solution in the Orlando release. This episode covers: Quick overview of Software asset management How does the SAM app help? Using the SAM app to optimize the use of concurrent licenses OpenLM integration with the SAM app Tips for getting started For more information, see: Product documentation: Software Asset Management Community: Software Asset Management Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment. Subscribe to iTunes See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Episode 56: Now Community Idea Portal 40:01

for 6 years siden40:01

40:01

In this episode, product owners Lawrence Eng and Chaya Kornreich talk about the new Idea Portal in the Now Community. Based on the Now Platform’s Idea Portal feature, the Community portal lets members suggest enhancements to ServiceNow products, and search, vote and comment on suggestions from other members. This episode covers: What is the ServiceNow Idea Portal feature? Implementing the Idea Portal in the Now Community Suggesting enhancements Searching, commenting and voting Community support – top suggestions Tips for starting your own Idea Portal For more information, see: Product documentation: Idea Portal Now Community documentation: Idea Portal Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment. See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Episode 55: Vendor Manager Workspace 25:43

for 6 years siden25:43