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Our Why's
Manage episode 431477161 series 3584457
Indhold leveret af Raymie Corpuel and Sue Yendell, Raymie Corpuel, and Sue Yendell. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Raymie Corpuel and Sue Yendell, Raymie Corpuel, and Sue Yendell eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
1 1 Our Why's
In our first episode of the "Journey to Success: CX Conversations" podcast, we finally embark on a project we've dreamt about for over a decade. We'll delve into our personal and professional journeys, sharing the motivations behind starting this podcast. Our careers have always revolved around serving others, emphasizing the importance of a growth mindset and service orientation. Reflecting on our diverse career paths, we'll highlight how experiences in sales, training, and leadership have shaped our understanding of customer experience.
Throughout our conversation, we explore the concept of a customer mindset and the significance of empathy in every interaction. We share stories from our careers that demonstrate the impact of listening to understand rather than just responding. Our goal is to reach out to those in the trenches, the everyday heroes in customer-facing roles, and offer them insights and support based on our collective experiences. Join us as we kick off this journey to help others elevate their customer experience game and navigate the winding paths of their careers.
Whether you're just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the complexities of the customer-centric business world.
Raymie Corpuel
With 20+ years of diverse experience, Raymie is a recognized leader in Enablement, Customer Success, and Customer Experience. Known for her dedication to improving the customer journey, she's been pivotal in creating customer-focused cultures across different organizations.
Sue Yendell
Sue has over 25 years of professional experience, ranging from database administration to chief of staff roles, with a strong focus on Leadership, Enablement, and Service. Sue decided to become a trained executive coach and give that same gift to others, earning certification through Coach Training EDU, and is nearly ready to submit for International Coaching Federation certification.
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