S1 Ep2: Digital and Data Transition

Beyond Brunel - from the South West Infrastructure Partnership (SWIP)

The Agile Brand with Greg Kihlström®

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

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In Episode 2, our panel of experts discuss digital and data infrastructure across the South West and how they can be used to improve the region's connectivity and transition to a net zero future.

Presented by civil engineer, Christopher Ackland, and featuring Kate Doodson, Joint Chief Executive and Digital Transformation Consultant at Cosmic UK, Lucy Knight, Data Lead at The Data Place, Katharine Willis, Professor of Smart Cities and Communities at the University of Plymouth, and Helen Scholes, Marketing Manager for Co Cars Limited, topics covered include the use of Smart technologies, data sharing and what causes the digital divide between rural and urban communities.

From the South West Infrastructure Partnership, supported by ICE South West.

Produced by Fresh Air Studios, Podcast Producers with location services.

16 episoder

Beyond Brunel - from the South West Infrastructure Partnership (SWIP)