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Ep. 08: Navigating Retail Supply Chains with Former Walmart Executive Joe Metzger and OD’s Greg Plemmons
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How can carriers evolve to navigate retail supply chain complexities and future consumer expectations?
The pandemic caused a seismic shift in the industry and resulted in systemic changes to traditional retail supply chain strategies. What lessons did we learn and where have we landed to better meet customer demands?
In this episode hear from Joe Metzger, former Executive Vice President of Supply Chain Operations at Walmart and 30 year veteran in consumer product goods supply chain leadership at Kraft Foods and The Kellogg Company. Greg Plemmons is the Executive VP & Chief Operations Officer at Old Dominion Freight Line. Greg has over three decades of experience working in LTL and transportation.
Key Takeaways:
What were the biggest retail and supply chain challenges exacerbated by the pandemic and do those issues still exist in the market? [2:06]
How can you overcome supply chain challenges to become more resilient and collaborative? [6:59]
How can manufacturers work with retailers to mitigate inventory issues still affecting the delivery of consumer goods? [9:03]
How can AI and machine learning capabilities benefit the transportation and logistics industry? [10:57]
How has the Amazon model affected the current state of retail shipping? [11:57]
Do customer scorecards drive efficiencies and a higher level of customer satisfaction? [14:32]
What future trends and expectations stand out within consumer goods and retail shipping? [16:41]
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