084: Scaling Genomics: Cam McKenzie on Transforming Commercial Operations at PacBio

Salesforce Commerce Cloud Innovations

In this episode, we have a conversation with Cam McKenzie, VP of Commercial Operations at PacBio and a leader in the genomics and life sciences industry. McKenzie discusses the innovative transformation of PacBio's commercial operations under the guidance of CEO Christian Henry, focusing on overcoming challenges like siloed operations and minimal infrastructure through strategic Salesforce integration and omnichannel strategies.

We also delve into the potential for innovation at the intersection of technology and human collaboration. McKenzie emphasizes the importance of fostering a culture of continuous learning and adaptability to stay ahead in the rapidly evolving field of genomics.

Show Highlights:

• Strategic transformation of PacBio's commercial operations, focusing on Salesforce integration and omnichannel strategies.
• Challenges faced by PacBio and the innovative solutions implemented.
• Insights into the complexities of PacBio's business model.
• The impact of technology in streamlining sales processes and improving customer interactions.
• Reflection on the importance of diverse perspectives and optimism for future innovation at the intersection of technology and human collaboration.

Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

Supporting Resources:

Join the Commerce Cloud Community: http://sforce.co/commercecrew

To learn more about Commerce Cloud Innovations, go here: https://www.salesforce.com/commerce/innovations/

Would you like to be on the podcast, or do you know someone who should? Check out the nomination form: http://sfdc.co/podnomination

***

Episode Credits

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.