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What we learned this season
Manage episode 407193174 series 3558719
Indhold leveret af Amas Tenumah and Bob Furniss. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Amas Tenumah and Bob Furniss eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Amas and Bob take a look back a their third season of the Contact Center show.
"I plan to spend the offseason doing nonprofit, keisha Warrior Princess, we aims to educate women on the importance of self exams and of gynological appointments annually."- Bob
I'm increasingly getting feedback from people who are not deep into the contact center, but are contact center adjacent. Whether they be like, people who work in other departments, consumers, what have you. If you're out there again, we want to hear from you. - Amas
"Speech analytics is going to become more important in the contact center. "CCaaS and UcaaS are going to get blended into one." - Bob
- In the next 12 months, are we like to see GPT mainstream in the contact center? I don't think we can move fast enough as an industry to make GPT commonplace. But for it to be part of our mainstream way that we do business, I just don't Think it's been there long enough. - Bob
I will be spending a lot of time on conference calls, but also reading and getting smarter so we can come back and chat with you again. - Amas
"We'll talk about stuff and then invariably we get off on some tangent about this organization and this industry that we work in and we could hit the record button and publish it, right? Exactly. It's part of our DNA." - Bob
"We're in the midst of a sea change in Contact Center." - Amas
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