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What is a Contact Center - Part 2
Manage episode 407193196 series 3558719
Indhold leveret af Amas Tenumah and Bob Furniss. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Amas Tenumah and Bob Furniss eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Amas and Bob continue the conversation about the evolution of the Contact Center:
- The heart of the Contact Center Agent
- Why is it the most scrutinized job in the company?
- What the role should look like
- Strategic positioning of contact center
- Implications of digital/remote to how we run contact centers?
- Do we need to track bathroom times
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