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Deliver a World Class Client Experience for Optimal Client Results and Retention
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This episode with Nikki Nash is a taste of our Group Coaching Mastery workshop we've been recently delivering to a group of amazing entrepreneurs. We delved into the significance of client retention in building successful programs that yield results and keep customers coming back for more. A key aspect we talked about was the customization of content delivery to cater to diverse learning styles, fostering enhanced comprehension and driving action among clients.
Drawing from our own experiences, we really emphasize the importance of tailoring content to resonate with individuals, optimizing their learning experience and journey towards achievement. There's value of identifying clients' unique personalities and strengths to tailor methodologies for better support, ultimately enhancing their success within group coaching programs.
HIGHLIGHTS:
00:40 Building a Solid Marketing Plan
03:19 Exploring Group Coaching Programs
33:48 Importance of Community and Connection
34:31 Providing Accountability and Support
37:45 Critical Points in a Program
42:50 Implementing and Tweaking Systems
44:41 Understanding Learning Preferences
49:38 Importance of Support Structures
51:57 Importance of Community Engagement
54:11 Creating a Client Success Plan
56:35 Facilitating Community Engagement
59:04 Client Accountability and Self-Accountability
1:03:15 The Power of Community in Retention
1:05:41 Mutual Client Success Plans
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