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Improving customer feedback in SaaS with Canny

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Manage episode 205581712 series 2176586
Indhold leveret af ChartMogul. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af ChartMogul eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

We all know that SaaS companies should be collecting customer feedback. But how you should actually manage, process, quantify, categorize and action that feedback data is far from simple. Especially when you’re operating at scale. Canny Co-Founders Sarah and Andrew left their jobs at Facebook to bootstrap Canny as a SaaS business, because they believe there was a better way to handle customer feedback and feature requests.

I’m really happy that I could pick their brains on a lot of best practices for making feedback more valuable within a business.

  continue reading

55 episoder

Artwork
iconDel
 
Manage episode 205581712 series 2176586
Indhold leveret af ChartMogul. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af ChartMogul eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

We all know that SaaS companies should be collecting customer feedback. But how you should actually manage, process, quantify, categorize and action that feedback data is far from simple. Especially when you’re operating at scale. Canny Co-Founders Sarah and Andrew left their jobs at Facebook to bootstrap Canny as a SaaS business, because they believe there was a better way to handle customer feedback and feature requests.

I’m really happy that I could pick their brains on a lot of best practices for making feedback more valuable within a business.

  continue reading

55 episoder

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