204. Email Tips for Generous Leaders | Generous Leadership Coaching Tip

R.O.G. Return on Generosity

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Insights Unlocked

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How Anthropologie gets omnichannel right (and what to learn) 27:29

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Episode web page: https://tinyurl.com/2b3dz2z8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked , please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- In this episode of Insights Unlocked , we explore the evolving landscape of omnichannel strategies with Kate MacCabe, founder of Flywheel Strategy. With nearly two decades of experience in digital strategy and product management, Kate shares her insights on bridging internal silos, leveraging customer insights, and designing omnichannel experiences that truly resonate. From the early days of DTC growth to today’s complex, multi-touchpoint customer journeys, Kate explains why omnichannel is no longer optional—it’s essential. She highlights a standout example from Anthropologie, demonstrating how brands can create a unified customer experience across digital and physical spaces. Whether you’re a marketing leader, UX strategist, or product manager, this episode is packed with actionable advice on aligning teams, integrating user feedback, and building a future-proof omnichannel strategy. Key Takeaways: ✅ Omnichannel vs. Multichannel: Many brands think they’re omnichannel, but they’re really just multichannel. Kate breaks down the difference and how to shift toward true integration. ✅ Anthropologie’s Success Story: Learn how this brand seamlessly blended physical and digital experiences to create a memorable, data-driven customer journey. ✅ User Feedback is the Secret Weapon: Discover how continuous user testing—before, during, and after a launch—helps brands fine-tune their strategies and avoid costly mistakes. ✅ Aligning Teams for Success: Cross-functional collaboration is critical. Kate shares tips on breaking down silos between marketing, product, and development teams. ✅ Emerging Tech & Omnichannel: Instead of chasing the latest tech trends, Kate advises businesses to define their strategic goals first—then leverage AI, AR, and other innovations to enhance the customer experience. Quotes from the Episode: 💬 "Omnichannel isn’t just about being everywhere; it’s about creating seamless bridges between every touchpoint a customer interacts with." – Kate MacCabe 💬 "Companies that truly listen to their users—through qualitative and quantitative insights—are the ones that thrive in today’s competitive landscape." – Kate MacCabe Resources & Links: 🔗 Learn more about Flywheel Strategy 🔗 Connect with Kate MacCabe on LinkedIn 🔗 Explore UserTesting for customer insights for marketers…

for ca. et år siden 6:31

MP3•Episode hjem

"Generous leaders treat email as more than a task."

"Thoughtful replies over quick responses."

"Clarity and simplicity are key."

In this episode of R.O.G. Return on Generosity, Shannon Cassidy discusses the often-overlooked aspect of leadership generosity in email communication. She emphasizes that emails should not just be transactional but should foster connection, empathy, and respect. Cassidy shares three key tips for generous email practices: prioritizing thoughtful replies, ensuring clarity and simplicity, and using email as a platform for kindness. These practices not only enhance communication but also build trust and a positive workplace culture.

Shannon Cassidy is Founder and CEO of Bridge Between, Inc. a boutique leadership development firm specializing in generous leadership, behavioral change, executive presence, effective communication, collaborative teamwork, and conflict resolution. She provides Executive Coaching, Facilitation (team sessions, mentoring programs, leadership retreats, executive workshops, mediation services) and Keynote Speaking (conferences, annual events, ceremonies) all custom designed. This is her podcast, R.O.G. Return on Generosity focusing on how to be a corporate generous leader by sharing time, talent and gratitude.

Shannon combines her keen ability to get to the heart of every matter with a proven track record as a corporate leader. Before founding Bridge Between, Inc. she spent years building profitable businesses and driving innovation and leadership initiatives. This real-world experience formed the bedrock of her success. She equips her clients with the strategies, tools, and inspiration to thrive during organizational change and to lead with vision, purpose, and generosity.

Shannon has authored several articles and books including Discover Your Inner Strength (2009), The Five Degree Principle: How Small Changes Lead to Big Results (2013), V.I.B.E. A Self-Discovery Journey to Authentic Leadership (2014) and Grounded in Gratitude a one-line-a –day, five-year gratitude journal (2015-2023). Her current efforts focus on the benefits of Generosity at Work.

R.O.G. Takeaway Tips:

Generous leaders prioritize thoughtful replies over quick responses.
Emails should reflect the value of people's contributions.
Clarity and simplicity in emails respect others' time.
Formatting emails with headings and bullet points aids understanding.
Use email to recognize achievements and express gratitude.
Positive language fosters a supportive communication environment.
Assume positive intent to avoid misinterpretation in emails.
Set up calls for complex issues after three email exchanges.
Generosity in communication builds trust and connection.
Generosity is a mindset and a leadership strategy.

Resources:

YouTube https://www.youtube.com/@ShannonCassidybb
Bridge Between, Inc. https://bridgebetween.com
The Five Degree Principle by Shannon Cassidy
V.I.B.E. by Shannon Cassidy
R.O.G. on Apple Podcasts https://podcasts.apple.com/us/podcast/r-o-g-return-on-generosity/id1508207492
R.O.G. on Spotify https://open.spotify.com/show/1L9UnWdoiAX8MtRKXjdPY3
Video of this episode on YouTube https://youtu.be/PNfiBD-2PLI
Free N.D.I. Network Diversity Index https://bridgebetween.com/network-diversity-index/
Free Generosity Quiz https://bridgebetween.com/generosity-quiz/

Credits: Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc.

Coming Next: Please join us next week, Episode 205, Special Guest, Joe Davis.

227 episoder

#MBA #Business #Shannon Cassidy #Science #Careers #Social Sciences #Leadership Coach

204. Email Tips for Generous Leaders | Generous Leadership Coaching Tip

R.O.G. Return on Generosity

published for ca. et år siden

Del

MP3•Episode hjem

"Generous leaders treat email as more than a task."

"Thoughtful replies over quick responses."

"Clarity and simplicity are key."

R.O.G. Takeaway Tips:

Generous leaders prioritize thoughtful replies over quick responses.
Emails should reflect the value of people's contributions.
Clarity and simplicity in emails respect others' time.
Formatting emails with headings and bullet points aids understanding.
Use email to recognize achievements and express gratitude.
Positive language fosters a supportive communication environment.
Assume positive intent to avoid misinterpretation in emails.
Set up calls for complex issues after three email exchanges.
Generosity in communication builds trust and connection.
Generosity is a mindset and a leadership strategy.

Resources:

YouTube https://www.youtube.com/@ShannonCassidybb
Bridge Between, Inc. https://bridgebetween.com
The Five Degree Principle by Shannon Cassidy
V.I.B.E. by Shannon Cassidy
R.O.G. on Apple Podcasts https://podcasts.apple.com/us/podcast/r-o-g-return-on-generosity/id1508207492
R.O.G. on Spotify https://open.spotify.com/show/1L9UnWdoiAX8MtRKXjdPY3
Video of this episode on YouTube https://youtu.be/PNfiBD-2PLI
Free N.D.I. Network Diversity Index https://bridgebetween.com/network-diversity-index/
Free Generosity Quiz https://bridgebetween.com/generosity-quiz/

Credits: Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc.

Coming Next: Please join us next week, Episode 205, Special Guest, Joe Davis.

227 episoder

#MBA #Business #Shannon Cassidy #Science #Careers #Social Sciences #Leadership Coach

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“Ideas aren't the problem. People have lots of ideas, but they don't have time to think. Thinking has become a daring act within organizations, and in our culture, because we are part of the ‘cult of busy’. ” Chapters: 00:00 Introduction to Lisa Bodell and the Importance of Simplicity 03:20 Eliminating Complexity and Drowning in Work 07:17 Challenging Assumptions and Reversing Unproductive Rules 13:09 Simplification as the Route to Innovation 16:11 Generosity: Giving Time and Helping Others 19:02 From Managing to Leading: Prioritizing Meaningful Work 20:42 Cultivating a Culture of Simplicity and Meaningful Work 21:08 The Importance of Vulnerability and Killing Stupid Rules 22:26 Asking Quality Questions to Identify and Eliminate Unnecessary Tasks 24:05 Change as a Choice: Recognizing the Power to Simplify 30:37 Setting Boundaries on Time: Prioritizing Tasks for Improved Productivity Episode Summary: Lisa Bodell, a global leader on simplification, collaboration, and innovation, discusses the importance of simplicity in organizations. She emphasizes the need to eliminate unnecessary complexity and create space for thinking and innovation. Lisa shares strategies for challenging assumptions, reversing unproductive rules, and managing time effectively. She also highlights the value of generosity and the difference between managing and leading. Overall, Lisa advocates for a cultural shift towards simplicity and meaningful work. In this conversation, Lisa Bodell and Shannon Cassidy discuss the importance of simplicity and how to eliminate unnecessary rules and tasks in order to create a more efficient and productive work environment. They emphasize the need for leaders to model vulnerability and be open to killing stupid rules. They also discuss the challenges of implementing simplicity when the leader is resistant to change. The conversation covers topics such as identifying and eliminating unnecessary rules, simplifying processes, setting boundaries on time, and the importance of asking quality questions. The key takeaways include the importance of simplicity as a strategy, the need for leaders to empower their teams, the value of questioning why, and the recognition that change is a choice. R.O.G. Takeaway Tips: Eliminating unnecessary complexity and simplifying processes is essential for innovation and creativity. Challenging assumptions and reversing unproductive rules can lead to more effective and efficient work. Managing time is not the same as leading; leaders prioritize meaningful work and create space for thinking. Generosity is not just about giving money, but also about giving time and helping others reach their potential. A cultural shift towards simplicity and meaningful work is necessary for organizations to thrive. Simplicity should be a strategy and a principle in the workplace. Leaders should model vulnerability and be open to killing unnecessary rules. Asking quality questions, such as 'why' and 'what is holding you back,' is important for identifying and eliminating unnecessary tasks. Change is a choice, and being busy is a choice that can be changed. Setting boundaries on time and prioritizing tasks is essential for simplifying and improving productivity. Guest Bio: Lisa Bodell, a global leader on simplification, collaboration, and innovation, has a solution. Lisa shows organizations how to eliminate complexity and leverage simplicity – unleashing creativity and sparking the energy so essential to innovate and compete in a rapidly changing world. FutureThink, which she founded in 2003, works with leading brands worldwide and has become the largest source of innovation research, tools, and training in the world. Lisa is the author of two groundbreaking books, Why Simple Wins: Escape the Complexity Trap and Get to Work That Matters and Kill the Company: End the Status Quo, Start an Innovation Revolution. She ranks on the list of Top 50 Speakers Worldwide and captivates audiences with her energy and humor. Lisa’s keynotes leave audiences inspired to change and arms them with radically simple tools to get to the work that matters. After earning her business degree from University of Michigan, Lisa launched her career at Leo Burnett in Chicago, where she discovered a gift for uniting strategically-driven ideas with forward-thinking themes. She went on to build two successful businesses before moving to New York and focusing on the simplification and innovation space with FutureThink. Lisa brings a compelling perspective to the sought-after topics of simplification and innovation to over 100,000 people each year. A thought leader and serial entrepreneur, her transformational message has inspired executives at top-ranked organizations such as Google, SAP, Citigroup, and the Department of National Intelligence. Lisa has contributed her expertise to a wide variety of media. She is a monthly contributor to Forbes and has frequently appeared in other media including: Fast Company, WIRED, The New York Times, Inc., Harvard Business Review, and CNN. She has also been featured in many major books such as Warren Berger’s A More Beautiful Question, Adam Grant’s Originals, and AfterShock, the 50-year celebration based on futurist Alvin Toffler’s Future Shock. Lisa has taught innovation at both American University and Fordham University and has a TED talk on the topic. She has served on the board of advisors of several organizations, including the Global Agenda Council for the World Economic Forum, the United States National Security Agency, the Association of Professional Futurists, and the Novartis boards of Diversity & Inclusion and Culture. Resources: Why Simple Wins Kill the Company: End the Status Quo, Start an Innovation Revolution Follow Lisa on LinkedIn Follow Lisa on X View clips of Lisa’s presentations Visit FutureThink Where to find R.O.G. Podcast: R.O.G on YouTube R.O.G on Apple Podcasts R.O.G on Spotify How diverse is your network? N.D.I. Network Diversity Index What is your Generosity Style? Generosity Quiz Credits: Lisa Bodell, Sheep Jam Productions , Host Shannon Cassidy, Bridge Between, Inc. Coming Next: Please join us next week, Episode 199, Special Guest, Edwige Robinson.…

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