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EP 11 - Innovation Insights: Adapting to Evolving Customer Expectations with Jeff Fried
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In this episode, John Palladino welcomes Jeff Fried, Director of Platform Strategy for InterSystems, to discuss customer needs, innovation pace, and InterSystems' strategies. They explore how the company meets evolving needs, including anecdotes from the COVID-19 pandemic and customer-driven innovation instances.
Key Takeaways:
- Innovation pace has quickened, with the time from idea to product introduction now under a year, down from seven years.
- Evolving customer needs, driven by megatrends like cloud and AI, necessitate companies to proactively provide solutions.
- InterSystems' approach includes customer-driven innovation, environment management, and support for startups, demonstrating a commitment to addressing changing customer needs.
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