Ep 26. Improving passenger experience in our stations, Martin Howard

Rail Technology Magazine Podcast

#Business News #Business #News #Cognitive Publishing Ltd #Rail Technology Magazine #Technology #Rails

29:08

This episode explores avatars, AI, and community-driven value. Annika Kessel explains Cosmic Universe, ethical avatar design, NFTs, and community economies. Hear real risks like profile hacking and practical uses for brands, education, and mental health. Learn a human-centered view of AI and the future. About Annika Kessel Annika Kessel is a visionary leader building a new societal model at the intersection of human consciousness, AI, and decentralized community economies. She inspires millions to reconnect with their true essence through heart-driven experiences, creating ecosystems where trust, authenticity, and love define value. Through AI avatars with over 500,000 followers and 1 billion+ media impressions, she champions a movement where community is currency, and technology enhances collective intelligence and ethical transformation. Resources Cosmiq Universe AG: https://cosmiquniverse.com/ Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We’d love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/…

for 4 år siden 21:24

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On Episode 26 of RTM's Track Talk podcast, brought to you in collaboration with KeTech, our host Matt Roberts sits down with Martin Howard, Customer Service Officer at Chiltern Railways to discuss the work that they have been doing to improve the journey and experiences of their passengers in their stations and on their routes.

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70 episoder

Rail Technology Magazine Podcast

Ep 26. Improving passenger experience in our stations, Martin Howard

Rail Technology Magazine Podcast

published for 4 år siden

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Hosted on Acast. See acast.com/privacy for more information.

70 episoder

#Business News #Business #News #Cognitive Publishing Ltd #Rail Technology Magazine #Technology #Rails

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Rail Technology Magazine Podcast

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Ep 68. Rebuilding Passenger Confidence 44:32

for 4 dage siden44:32

44:32

In the latest episode of our podcast, we delve into the critical issue of rebuilding passenger confidence in rail travel. As we emerge from the challenges posed by the pandemic, it is essential to address the concerns of travellers who seek reliable and efficient rail services. Host Tanya Arnold guides us through a discussion with a distinguished panel of experts from Network Rail, Scotrail, Campaign for Better Transport, and Avanti West. The episode highlights the fundamental aspects of passenger confidence, which revolve around punctuality, reliability, and effective communication. Guy Dangerfield from Transport Focus emphasises that passengers need assurance that trains will arrive on time and that they will have a seat when they board. The discussion also touches on the importance of clear communication during disruptions, as passengers often feel left in the dark when things go awry. One of the key themes that emerges is the need for rail operators to enhance their customer service. Mark Ilderton from Scotrail shares insights on how they have adapted their workforce to provide more visible assistance to passengers. By moving staff from behind counters to areas where they can offer direct support, Scotrail has received positive feedback from customers who appreciate the extra help. Moreover, the panel discusses the significance of gathering and acting on passenger feedback. Bob Powell from Avanti West stresses that understanding customer experiences is vital to improving services. The episode also explores the role of technology in providing timely information to both passengers and frontline staff, ensuring that everyone is on the same page during disruptions. As the rail industry looks to the future, the conversation turns towards the integration of services and the potential impact of Great British Railways. The panel agrees that collaboration between operators is crucial for delivering a seamless travel experience. Silviya Barrett highlights the complexity of implementing changes in the rail system, advocating for a shift in mindset to embrace transformative improvements. This episode is a must-listen for anyone interested in the future of rail travel and the ongoing efforts to rebuild trust among passengers. Listen to hear valuable insights from industry leaders and learn about the steps being taken to enhance the rail experience for everyone. Hosted on Acast. See acast.com/privacy for more information.…

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Ep 67. The Ticketing Dilemma 44:15

for 5 weeks siden44:15

44:15

Discover the complexities of the UK's rail fare structures and how technology can simplify ticketing for passengers in our latest episode. Join our expert panel as they explore the challenges and opportunities in enhancing the rail travel experience. Don't miss out on valuable insights that could transform your next journey! Hosted on Acast. See acast.com/privacy for more information.…

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Ep 66. Encouraging People to Choose Rail 15:11

for 9 weeks siden15:11

15:11

In an era where sustainable transport solutions are more critical than ever, rail travel is emerging as a preferred choice for many. In our latest podcast episode, Anthony Smith, chair of the Independent Rail Retailers, discusses the pivotal role these retailers play in encouraging more people to choose rail. Anthony highlights the importance of customer-focused retailing, which is essential for meeting the evolving needs of passengers. With a strong emphasis on innovation in ticketing, independent rail retailers are at the forefront of developing solutions that make rail travel more accessible and appealing. From split ticketing to digital ticketing solutions, these innovations are helping to drive growth in the rail market. A significant portion of online ticket sales, approximately 90%, is processed through independent rail retailers. This demonstrates their influence and the trust passengers place in them for value and service quality. As Anthony notes, competition among retailers fosters better outcomes for consumers, driving them to innovate and enhance customer experiences. Looking ahead, the introduction of Great British Railways presents both challenges and opportunities for independent retailers. Anthony emphasises the need for a level playing field to ensure fair competition between public and private entities. As the rail landscape evolves, the collaboration between these retailers and the government will be crucial in shaping a modern, efficient rail network. Fare simplification is another key topic discussed in the episode. While the idea of simplifying fares sounds appealing, Anthony warns that it may lead to increased costs. The focus should be on presenting clear options to customers, ensuring they understand the choices available to them without losing sight of affordability. As we navigate the complexities of the rail industry, it's clear that independent rail retailers are not just selling tickets; they are champions for passengers, striving to enhance the overall rail experience. With a commitment to innovation and customer satisfaction, the future of rail travel looks promising. To learn more about how these retailers are making a difference and what the future holds for rail travel in the UK, make sure you listen to the latest episode of the RTM podcast. Hosted on Acast. See acast.com/privacy for more information.…

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Ep 65. Building a Net Zero Freight Strategy 40:12

for 17 weeks siden40:12

40:12

In the latest episode from Rail Technology Magazine, we delve into the crucial topic of freight transport and its evolution towards a net-zero railway. With climate change at the forefront of global discussions, the rail freight sector must adapt and innovate to meet ambitious carbon reduction targets. Our expert panel, featuring Phil Smart, Daniel Fredrikson, Joshua Jordan-Boddey, and Toby Rackliff, provides invaluable insights into the importance of freight transport for the UK economy. Phil Smart highlights that every individual is a user of the freight railway, whether they realise it or not, emphasising the role of rail in transporting goods that are essential to our daily lives. A significant focus of the discussion is the need to transition freight from road to rail, particularly in congested areas like the M62 corridor. Daniel Fredriksson points out that raising awareness about the existing rail services and terminals is key to facilitating this shift. Innovations such as intermodal services are already making strides in this direction, but more needs to be done to improve connectivity and capacity. Decarbonisation is another critical theme explored in the episode. The panel discusses the potential of alternative energy solutions such as hydrogen fuel cells and battery-powered trains. While hydrogen technology is being trialled in other countries, experts caution that it may not yet be a viable solution for heavy freight transport. Instead, electrification remains the most effective way to reduce emissions and improve efficiency in the rail freight sector. The conversation also touches on the importance of technology in enhancing operational efficiency and reducing environmental impact. With advancements in digital monitoring and data analytics, rail operators can optimise maintenance and improve the performance of freight services. As the episode concludes, the panel emphasises the importance of collaboration among various stakeholders in the freight sector, including government, industry, and local authorities. By working together, they can create a more sustainable and efficient rail freight network that meets the demands of a decarbonised future. For anyone interested in the future of freight transport and sustainability, this episode is a must-listen Hosted on Acast. See acast.com/privacy for more information.…

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Ep 64. Equality, Diversity and Inclusion 43:35

for 22 weeks siden43:35

43:35

The rail industry faces challenges like an aging workforce and gaps in understanding diversity, particularly for disabled and LGBT+ employees. EDI is essential for a safer, more reliable railway, better service delivery, and attracting diverse talent. The Rail Industry Association and Women in Rail launched the EDI Charter to promote diversity and gender balance, with over 160 companies participating. Network Rail's Everyone Belongs strategy aims to create an inclusive environment and attract top talent through targeted recruitment and mixed interview panels. But what else can be done to make the industry attractive and inclusive? Would continuous investment programs retain skills, grow expertise, and create sustainable jobs? Listen to this podcast to understand the challenges and what the future holds. Hosted on Acast. See acast.com/privacy for more information.…

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Ep 63. How to maintain a 24 7 operational team in the 21st century 11:40

for 26 weeks siden11:40

11:40

The railway industry stands at a pivotal moment, grappling with the need to adapt its workforce strategies to meet the challenges of the future. In our latest podcast episode, we hear from Brad Smith, the Operations Manager for Wessex Route at Network Rail. As we delve into the complexities of maintaining a 24/7 operational team, Brad highlights the evolving expectations of employees, particularly in light of generational shifts. With Gen Z projected to comprise over 30% of the global workforce by 2030, it is crucial for the railway to understand that this new generation seeks more than just a paycheque; they desire purpose, flexibility, and opportunities for personal growth. One of the key takeaways from the discussion is the importance of structuring the workforce effectively to avoid burnout and ensure operational continuity. Brad emphasises that the railway cannot afford to be overstaffed or understaffed. Instead, a balanced approach is necessary to maintain efficiency and keep the railway running smoothly. This involves leveraging technology, such as predictive analytics and AI-driven scheduling, to optimise staffing levels and enhance productivity. Moreover, the conversation touches on the imperative of fostering a diverse and inclusive workforce. Brad points out that diversity isn't merely a buzzword; it is a business necessity that can lead to improved decision-making and operational effectiveness. Inclusive teams are not only more engaged but also demonstrate lower turnover rates, which is vital for an industry that never sleeps. As we navigate through the challenges of an ageing workforce and skills gaps, the episode underscores the significance of investing in training and development. Apprenticeships and structured career pathways are essential for building internal capabilities and nurturing future leaders from within the organisation. In conclusion, the railway industry must rethink its people strategy to thrive in an era of rapid change. By embracing new working practices, investing in talent development, and committing to diversity and inclusion, we can ensure that the railway is not only sustainable but also future-proof for generations to come. Listen to the episode for a deeper dive into these critical topics and learn how the railway can adapt and thrive in the face of challenges. Hosted on Acast. See acast.com/privacy for more information.…

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Ep 62. From Compliance to Development 28:13

for 47 weeks siden28:13

28:13

The railway industry is undergoing a transformative journey in how it approaches competence management. In the latest episode of the Rail Technology Magazine podcast, host Jonathan Dean is joined by Gabriel Stroud, CEO and co-founder of AssessTech, and Emma Lowe, a Occupational Psychologist, to explore the shift from compliance-based competence to a developmental approach. Developmental competence management is about more than just ticking boxes; it's about empowering individuals to take ownership of their professional growth. Gabriel and Emma discuss how this approach can lead to a more confident and capable workforce, capable of handling high-pressure situations with poise and precision. This shift not only enhances individual performance but also boosts organisational efficiency and safety. One of the key elements discussed is the role of feedback. Continuous feedback loops ensure that employees are not only meeting compliance standards but are also growing their skills and knowledge. Gabriel emphasises the importance of building confidence in one's competence, transforming assessments from a source of anxiety to an opportunity for growth. Emma highlights the significance of balancing technical and non-technical skills. While technical skills are essential, non-technical skills such as communication, decision-making, and the ability to remain calm under pressure are equally critical. These skills often determine how well an individual can apply their technical knowledge in real-world scenarios. The podcast also delves into the importance of a robust verification strategy. Verification acts as a feedback mechanism, ensuring that competence assessments are not only conducted but are effective and meaningful. This strategy helps organisations identify areas for improvement and tailor their training programs accordingly. As the railway industry continues to evolve, adopting a developmental approach to competence management could serve as a model for other sectors. By focusing on continuous improvement and fostering a culture of learning, organisations can not only comply with regulations but also drive innovation and excellence. Listen to the full episode to discover more about how developmental competence management can transform your organisation and prepare your workforce for the challenges of tomorrow. Hosted on Acast. See acast.com/privacy for more information.…

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Ep 61. Connecting the Underground 29:52

for 1 year siden29:52

29:52

In the bustling heart of London, beneath the city's streets, a silent revolution is taking place. Transport for London (TfL) is undertaking an ambitious project to bring mobile coverage to the London Underground, transforming the way commuters stay connected. In a recent episode of the Rail Technology Magazine Podcast, host Peter Johnson sat down with Matt Griffin, Head of Commercial Telecoms at TfL, to delve into the intricacies of this monumental task. The journey to bring mobile coverage to the tube began back in 2017 with initial tests on the Waterloo and City line. By March 2020, the eastern half of the Jubilee line boasted the first permanent mobile coverage. Fast forward to today, and the project is more than halfway complete, with about a third of the infrastructure already live. Matt, who has been at the helm since the early days, shares insights into the timeline and the progress made so far. Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 60. Digital Evidence Management 26:16

for 1 year siden26:16

26:16

Jon Hill and Ben Parrish from Genetec join the latest episode of the Rail Technology Magazine Podcast. The pair explain the current inefficiencies in the rail industry when it comes to retrieving security footage and discuss Genetec’s Digital Evidence Management System (DEMS), Clearance, which helps to streamline the process. Jon explains how the manual method of sharing footage on DVDs and USBs presents serious security issues, while Ben discusses the challenge presented by having a 30-day window to respond to subject access requests, given current inefficiencies. The pair discuss how Clearance has helped operators such as Scotrail to communicate better internally and increase efficiency when handling video requests. They present Clearance as a transformative solution for the rail industry, improving security operations and efficiency while complying with data and compliance regulations. Hosted on Acast. See acast.com/privacy for more information.…

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Ep 59. What a Labour Government means for Rail 27:31

for 1 year siden27:31

27:31

Railway Industry Association (RIA) Chief Executive Darren Caplan joins the latest episode of the Rail Technology Magazine Podcast. Darren discusses the future of the UK’s rail industry under the new Labour Government, identifying a certain amount of continuity from the previous Government, including plans for continued devolution and the establishment of Great British Railways. Darren also stresses the importance of incentivising increased passenger numbers and revenue growth, despite a recent recommendation by the National Audit Office that the Department of Transport may have to dissuade people to travel by rail. He presents his views on the capacity issues presented by the cancellation of the Northern leg of HS2 and how the new Government must act quickly and decisively to prevent serious capacity problems in 5 to 10 years’ time. Darren also shows optimism for the future of the rail industry given positive global trends, and emphasises the crucial role that the sector has to play in achieving decarbonisation targets. Hosted on Acast. See acast.com/privacy for more information.…

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Ep 58. Network Rail's Eye in the Sky 45:05

for 1 year siden45:05

45:05

W e are joined by the Head of Air Operations at Network Rail, Bradley Sparkes, and National Aerial Survey Specialist, Sean Leahy. Bradley and Sean offer some fascinating insight into how Network Rail patrols the British railway from the sky, identifying faults on helicopter and drone explorations. Sean discusses the technology his team uses, meaning they are capable of observing faults that may otherwise go unnoticed while flying at hundreds of feet. He also gives insight into his team’s thermal imaging operations, which identify faults that would escape the naked eye. Bradley also explains how demand for the Air Operations Team’s services has proliferated, with a 92% increase in callouts for route proofing in recent months, and how they are capable of covering vast expanses of the network so efficiently and thoroughly. Both Bradley and Sean are excellent guests with incredible stories of observing our rail network from above, and share some brilliant insights about the technology at their disposal. Hosted on Acast. See acast.com/privacy for more information.…

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Ep 57.Maximising the UK Rail Network 22:16

for 1 year siden22:16

22:16

Chris Gibb is a non executive director of DOHL and was formerly the CEO of Scottish Rail Holdings and COO of Virgin West Coast. He has over 40 years of experience in the rail industry and watched on like the rest of us as Phases 2a and 2b of HS2 were cancelled. Chris joins host Peter Johnson on the latest edition of the Rail Technology Magazine podcast to discuss a personal project he has worked on to maximise the UK rail network with only the London-Birmingham high-speed line being constructed. Chris has formed a plan to make the best use of HS2 and create the maximum benefit for all passengers and freight. He talks about the existing issues which would prevent the rail network from running at maximum capacity once HS2 becomes operational and sets out a roadmap to 2042 which includes proposals to build a “New Northern Line” and achieve maximum efficiency at the lowest cost. Chris also introduces his concept of an “Italian model”, under which different fleets could run as efficiently as possible on both high-speed and conventional railway network lines. With little over five years until the first HS2 services are scheduled to run, Chris believes it is time for a constructive debate and discussion about how best to maximise existing UK rail infrastructure including HS2 Phase 1 to deliver the best outcomes. He recognises that there is currently no other plan to achieve this and with his proposal hopes to start the ball rolling for a crucial discussion. Hosted on Acast. See acast.com/privacy for more information.…

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Ep 56. Pushing forward innovation in Rail – Vaibhav Puri 31:33

for 2 years siden31:33

31:33

In this episode of the Rail Technology Magazine Podcast, we chat to Vaibhav Puri, Director of Sector Strategy and Transformation at the Rail Safety and Standards Board. Vaibhav discusses in detail the role of the RSSB in how innovation in rail should be regulated and controlled and what needs to be done to make it as much an environment for innovation and technological transformation as possible. But as the industry gets to grips with the changing world around it, it also wrestles with how to look after the data it inevitably will handle and Vaibhav discusses how best to handle data, the framework that need to exist to ensure privacy is in place and the capabilities of emerging technologies to change how the industry works with it. Vaibhav is an influential voice in the evolution of the UK and EU railway legislation, including supporting the Department for Transport and the sector in transitioning seamlessly to a post-EU exit legal landscape and he explains how his role has evolved as the industry navigates its way through the changes that are happening. Artificial intelligence is also discussed and we chat about its new role and its vast capabilities to fundamentally change the way rail looks in the future. But with great change, there is a race to ensure that the industry adjusts appropriately and the wider rail community are on board and up-to-date, Vaibhav discusses how the board are reacting and proactively helping facilitate these changes. We also discuss technology advancements in rail since Vaibhav started his role at RSSB and also what regulation frameworks might need to happen once Great British Railways is established. Hosted on Acast. See acast.com/privacy for more information.…

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Ep 55. Rail revenue in the age of Great British Railways – Suzanne Donnelly 27:05

for 2 years siden27:05

27:05

In this episode of the Rail Technology Magazine Podcast, we chat to Suzanne Donnelly, Director of Passenger Revenue at Great British Railway Transition Team. Great British Railways has a remit to fundamentally change the way that rail in this country is run. It has at its core, a programme of change for the network, and how it can be the best in class for passengers and the industry. Suzanne discusses the role that GBRTT will play in this change, and the steps that are being put in place to ensure that passengers and operators can embrace the future for rail and work together. But how does the industry do this? Suzanne explains the initiatives that GBRTT have spearheaded since the transition began, including the enormously successful Great British Sale and the ticketing technology that is being implemented on certain routes. But Suzanne also looks to the future, and how revenue generation and the passenger are forming an integral part of GBRTT’s mission to fuse the industry together into a common focus. Suzanne has 16 years of experience in various commercial roles within the transport industry and is uniquely placed to offer insight into how rail can adopt technology, and commercial strategies to grow its revenue and sustainability. The podcast offers a great opportunity to hear how the future could look and how the present is looking for passengers and freight on the UK rail network Hosted on Acast. See acast.com/privacy for more information.…

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Ep 54. Sharpening the commercial focus of rail – Interview with Alicia Andrews 26:50

for 2 years siden26:50

26:50

In this episode of the Rail Technology Magazine Podcast, we chat to Alicia Andrews, commercial director at Southeastern. Alicia is in charge of the commercial arm of one of Britain’s biggest operators on one of the Britain’s busiest lines. How can operators innovate and keep nimble in such a cost driven environment? Alicia explains how Southeastern tackle this and its plans to keep their focus on innovation. Revenue generation and passenger habits also take centre stage as we discuss how Southeastern have navigated the changing face of the commuter and the impact it has had on a broadly commuter-centric operator. As Alicia explains, striking the right balance between delivering for the passenger and delivering for the business means research, development and innovation is a challenge unique to rail. And she discusses how Southeastern approach this. But, bringing change and sharpening the commercial eye of train operators is a task which is not unique just to Southeastern as collaboration and the sharing of ideas within the industry means everybody benefits. The podcast is a unique insight into how an operator approaches its commercial operations and what it sees its future role in the industry is. Hosted on Acast. See acast.com/privacy for more information.…

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Ep 53: The challenges of Rail Recruitment - Kenny Burton, Matchtech Group 31:45

for 2 years siden31:45

31:45

In this episode of the Rail Technology Magazine Podcast, we chat to Rail Director at STEM recruitment specialists, Matchtech about the challenges facing the industry in recruiting across the multiple different sectors currently and how the industry and the specialisms within rail have changed over the years and how it is still evolving. But we also discuss what can be done to alleviate the talent crunch that is affecting rail, how the industry can become more attractive to prospective talent and making sure that all the gaps in infrastructure can be filled. But also, Kenny discusses how recruitment within rail fits into the bigger picture on some of the most important infrastructure projects this country are currently working on. Hosted on Acast. See acast.com/privacy for more information.…

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Ep 52: TransCityRail North 2023 - Leaders Debate - 'Carbon Management Leadership - how are we meeting the challenges of leading Whole Life Carbon based decisions' - In partnership with ARUP 29:22

for 2 years siden29:22

29:22

This episode brought to you by Arup takes a further look at how the industry is tackling decarbonisation and managing the competing voices and interests when deciding on how to manage it. This panel discuss how the rail sector asks if the industry is doing everything it can to hit the targets set from across the wider rail sector – From civils and construction, through the supply chain and the operators. It also details how decarbonisation is tackled currently and how suppliers can become part of a wider effort to drive down emissions. Panellists on this debate are; Andy Belcham, Director, Arup Anna Humphries, Head of Sustainability and Social Value, Network Rail Sarah Jolliffe, Environmental Sustainability Business Partner, BAM This is the fourth and final episode of the leaders debate series taken from TransCity Rail North 2023, which was held in Manchester in November. The Leaders Debate's cover diverse challenges from across rail - Including cost management, collaboration and decarbonisation and how to manage it. Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 51: TransCityRail North 2023 - Leaders Debate - How can the rail industry collaborate to drive regional growth? - brought to you by West Coast Partnership 30:55

for 2 years siden30:55

30:55

This episode brought to you by West Coast Partnership brings together some of the leading voices in regional rail for another one of TCR North’s Leader’s Debate. This panel discuss how the rail sector can collaborate with regional economies to drive growth and increase productivity and take a further look into how transport infrastructure can play a vital role in connecting people, businesses, and communities. It also explores how the session can increase the voice of rail when policy makers discuss the national transport needs. Panellists on this debate are; Nick Smith, Regional Growth Manager, West Coast Partnership Andrew Dixon, Head of High Speed Rail - Infrastructure Delivery & Development Programme, Manchester City Council Simon Elliott, Head of Rail, Transport for Greater Manchester Chris Coleman, Industry Programme Director, Network Rail Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 50: TransCityRail North 2023 Leaders Debate 2 - Collaborative working driving affordability 32:17

for 2 years siden32:17

32:17

The needs of customers and the industry at large forms the heart of this debate, as the panel discuss where ensuring the industry needs are in sync with the passengers needs. Of course, to deliver on these improvements, requires budget – And the panel produce a lively debate on where and how spending should be prioritised in a time of restricted budgets and a stiff economic climate. Panellists on this debate are; James Corker, Rail Sector Director, Skanska UK PLC Paul Harwood, Programme Director, GBRTT Elena Stebbings, Project Director, Mott MacDonald Andrew Inskip, Senior Estimator, Severfield PLC Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 49: TransCityRail North 2023 Leaders Debate - Putting Passengers First - Brought to you by Mott MacDonald 27:42

for 2 years siden27:42

27:42

Join us in our first leaders debate from TransCity Rail North 2023, brought to you by Mott MacDonald, where our panellists discuss how putting passengers first can reframe the conversation for the North and deliver better outcomes for both the industry and the passengers Panellists on this debate are; Karen Heppenstall, Head of Rail, Midlands Connect Tricia Williams, Chief Operating Officer, Northern Trains Darren Oldham, Rail and Road Director, Transport for the North Ken Norbury, Transportation Unit General Manager, Mott MacDonald Jessica Patterson, Buildings & Cities Social Outcomes Lead, Mott MacDonald Hosted on Acast. See acast.com/privacy for more information.…

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Ep 48. TransCityRail South 2023 - Leaders Debate - AI Technology in the Rail Industry 29:21

for 2 years siden29:21

29:21

In the final episode of our TCR South 2023 Leaders Debate series, we take a look at one of the hottest topics – AI Technology Digitising the railway, complex route networks, tight timetables and growing passenger numbers, IoT and AI artificial will play a major role in the future of the rail industry. This discussion covers all of the major talking points on how AI will affect and eventually change rail. Panellists on this debate are; Brad Smith Head of Public & Passenger Safety, Network Rail Vaibhav Puri, Director Future Labs, Rail Safety & Standards Board Danny Gonzalez, Digital Experience Transformation Director, GBRTT Hosted on Acast. See acast.com/privacy for more information.…

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Ep 47: TransCityRail South 2023 - Leaders Debate - Southern Integrated Delivery 27:58

for 2 years siden27:58

27:58

In episode three of our TCR South 2023 Leaders Debate series, the ambitious Southern Integrated Delivery takes centre stage. The debate looks at the southern regions huge £9 billion renewals programme and the trailblazing alliance that has been brought together to achieve it. The detailed conversation looks at how it was formed, its approach and the opportunities across the whole of the region that the programme aims to deliver. Panellists on this debate are; Tim Coucher, Alliance Director, Network Rail Sian Thomas, Director of Engineering and Asset Management, Southern Region, Network Rail Paul Jones, Operations Director, VolkerRail Will Rule, Ecosystem Lead, SRE (Avista Strategy) Hosted on Acast. See acast.com/privacy for more information.…

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Ep 46: TransCityRail South 2023: Leaders Debate - How do we encourage industry collaboration? 32:30

for 2 years siden32:30

32:30

In episode two of our TCR South 2023, Leaders Debate series, we explore collaboration and what needs to be done within the industry to adopt new solutions. The debate, brought to you by LNER was titled “How do we encourage industry collaboration and the spread and adoption of new solutions to cross-industry challenges” It touches upon the need for an industry so used to working in silo’s to begin working together to push forward innovation, especially in the space of new technologies. Buit also, given the challenges that exist from policy, cost and budget across the rail industry, this debate asks if the time is now to overcome them together. Panellists on this debate are; Milda Manomaityte, Innovation Director, Railway Industry Association Mark Moaby, Acting Chief Digital and Innovation Officer, LNER Alicia Andrews, Commercial Director, Southeastern Railway Hosted on Acast. See acast.com/privacy for more information.…

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Ep 45: TransCityRail South - Where does the rail industry focus efforts to modernise and drive productivity? – Brought to you by Arup 27:19

for 2 years siden27:19

27:19

How does rail manage in a world where every resource comes at a premium? How does it improve and drive changes in the way it does things? These are questions posed in the first Leaders Debate at this year’s Trans City Rail South event; In an era of scarce resources, where does the rail industry focus efforts to modernise and drive productivity? – Brought to you by Arup. Guests for the panel discussion included; · Chris Myers, Associate Director Digital Services, Arup · Phil Harrison, Director, Arup · Rubina Greenwood, Senior Programme Manager, Future Command, Control & Signalling, Network Rail · Martin Fenner, Business Development Director, Tilt Consulting The panel discussed how the industry is moving at a fast pace, changing how data is collected and evolving ways of working to suit the new technologies that rail is presented with. This episode, with four of the industry leaders within the sector, explores through a lively panel discussion how exactly they tackle these changes and how to prioritise future ambitions. This is the first of the TCR South 2023 Leaders debate series, which was held at the end of September, in London. Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 44: TransCityRail South 2023 Review 20:50

for 2 years siden20:50

20:50

In this episode of the Rail Technology Magazine Podcast, we take a look back at this years TransCity Rail South event, review some of the key speeches and discussions with highlights from Tim Walden, Rob Thomas, Rubina Greenwood. Collaboration, technological advances, digital evolution and capital investment were key themes discussed over the one-day event, held in the centre of London. Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 43: Intelligent Infrastructure and looking after the railway 27:07

for 2 years siden27:07

27:07

Climate change and how the rail industry is tackling it, is a key question which the industry is needing to confront. But as we look towards an unpredictable future, rail is beginning to get ahead of the challenge with its continued technological advance. Network Rail is at the forefront of this, and in this episode of Rail Technology Magazine, we chat with Mona Silhota, Technical Head of Drainage and Lineside for Network Rail as well as Michael Brown, Head of Delivery for Intelligent Infrastructure at Network Rail. Both of them discuss how they are combatting challenges, not only with climate change but also with maintenance and asset management and the role that ever-improving technology and data modelling plays in predicting the world around us. There is also discussion on Network Rail’s Intelligent Infrastructure and how it is utilising data to turn reactivity into proactivity. Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 42: Interview with John Backway, Rail Delivery Group 38:22

for 2 years siden38:22

38:22

This month’s podcast is with the Head of Digital Ticketing Services at the Rail Delivery Group, John Backway. The podcast covers some of the most pressing issues within the sector currently. John chats about how digital ticketing is changing how people interact with the rail network around them and how the advancing technology is making printed ticketing a redundant practice. Efficiencies for customers is at the heart of work that Rail Delivery Group does and this is a key part of John’s remit. The podcast covers how digital ticketing helps drive those efficiencies, applying a common sense approach to how to utilise technology and how he thinks it is changing the industry. Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 41. Danny Vaughan - Head of Metrolink in Manchester 30:04

for 2 years siden30:04

30:04

The latest episode of the Rail Technology Magazine Podcast features Danny Vaughan, the Head of Metrolink in Manchester. Danny has worked in light rail for 25 years and has overseen expansion projects across the city – Including the recently opened Trafford Park Line. He discusses how light rail offers options and flexibility where mainline rail cannot, the hopeful future of TfGM’s all encompassing Bee Network, which hopes to change and simplify how transport in Manchester works and Metrolink’s place in that future. Danny also expands on his experience, how he hopes for a better transport system and what he thinks technology within the industry can achieve. Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 40. How data is changing planning and analysis in rail 22:17

for 2 years siden22:17

22:17

On the latest episode of the Rail Technology Magazine podcast features Will Doyle, CEO of Rail Diary. Will has grown Rail Diary since its inception into a key project management tool that uses data and intelligence to help site and commercial managers make decisions with all of the information in front of them. We look at how data is changing the landscape for both on-site project management within the rail industry and how digitalisation is helping commercial decisions to be made. Will shares his of experiences starting a company and ,how he navigated the early setbacks and how he managed to convince some of the biggest players in the industry to try Rail Diary. Discover the next innovations within the industries and what the digital landscape within rail could look like in a few years. The Rail Technology Magazine Podcast covers the some of the biggest topics within rail including innovation, policy and how the industry is tackling climate change. Our guests bring you unique and exclusive podcast episodes packed full of news, views and insight from rail industry leaders and innovators, responsible for shaping the future of the UK's railway. Get the answers to the most pressing questions for the railway industry. The Rail Technology Podcast is available to stream below and is also available on Spotify, Google Play, Apple Podcast and many more... Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 39. The role of business leaders in helping drive action to combat climate change, Andrew Haines and Richard Hill 42:20

for 2 years siden42:20

42:20

The latest episode of Track Talk, the rail industry podcast is now available, bringing you closer to the leaders responsible for building, shaping and delivering transformational rail services and infrastructure across the UK. The new episode of the podcast, released today, features Andrew Haines, Chief Executive at Network Rail, and Richard Hill, Local Operations Manager at Network Rail. They offer their key industry insight as to how the role of business leaders helps drive action to combat climate change across the rail sector. The discussion touches upon topics such as the way that the railway industry needs to adapt to a more circular economic role, how we can help local and wider communities by volunteering or employee engagement programmes, and the ways that decarbonisation can, not just improve the environmental sustainability of the sector, but also provide passengers with enhanced journeys. Covering everything from the environment, infrastructure and workforce to how the pandemic shaped the industry and how the sector keeps trains on the track during periods of extreme weather, our guests bring you unique and exclusive podcast episodes packed full of news, views and insight from rail industry leaders and innovators, responsible for shaping the future of the UK's railway. Get the answers to the most pressing questions for the railway industry. Our Track Talk Rail Podcast is available to stream below, or also available on Spotify, Google Play, Apple Podcast and many more... Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 38. The value of Heritage Railways, Malcolm Holmes 35:43

for 3 years siden35:43

35:43

In this latest edition of the Track Talk we sat down with Malcolm Holmes, Executive Director at West Midlands Rail Executive, to discuss his current role and the state of the rail sector within the Midands, then focusing the conversation on Malcolm’s “radical shift” as he transitions into his new role, helming operations for a heritage steam railway. Acting as the current new General Manager of the Great Central railway, an eight-and-a-half-mile stream railway in Leicestershire, Malcolm will be overseeing the day-to-day running of the railway, whilst working alongside the board and directors. This represents an operational management role, as opposed to his former strategic managerial position. This new episode of the Track Talk podcast acts as a love letter to the cultural importance of heritage rail across the UK, touching upon the social value that these tourist attractions can bring to the modern rail sector. To find out more about Malcolm and how we can support these traditional steam railways, please enjoy the conversation and tune in for some informative fun. Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 37. What does the future of transport look like?, Transport Committee Chair Iain Stewart 29:09

for 3 years siden29:09

29:09

This episode of Track Talk sees a discussion with Conservative MP for Milton Keynes South Iain Stewart, Chair of the Transport Committee. The focus of this episode revolves around disruptive technologies within the rail sector, specifically the impact that the new, innovative advancements and trends might have across all modes of transport. The Transport Committee are taking proposals from people in the sector who are in the know about innovations that deserve more attention, so we have given them the platform to discuss the process and hear what the committee is looking for. Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 36. TransCityRail North - Supply Chain – Building future capacity, developing capability and creating opportunities 28:23

for 3 years siden28:23

28:23

During the TransCityRail North event in Manchester, Skanska led a panel discussion that included Ruth Todd, Chief Commercial Officer at HS2, Andrew Wilson, Regional Manager at the Supply Chain Sustainability School, Ciara Pryce, Chief Operating Officer at VGC Group and Andrew Spencer, Head of Procurement & Supply Chain HS2 at Skanska. The discussion was aimed to highlight how, as the UK UK continues to deliver world leading rail infrastructure projects whilst maintaining and upgrading the existing railway it’s imperative that the client, major contractors and SME's collaborate to drive the innovation needed to deliver a first class programme of infrastructure investment. The conversation began with Andrew Wilson explaining how the Supply Chain Sustainability School came about 10 years ago and explaining the benefits of using the tools available with Andrew Spencer explaining how useful and important its been for major contractor Skanska. Ruth later explained how HS2 are quite advanced in gender balance with 42% females in the organisation, Ciara Pryce then goes on to discuss the importance of early contractor engagement. Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 35. TransCityRail North - Delivering CP7 – collaboration, efficiency and making the case for Rail 29:15

for 3 years siden29:15

29:15

During the TransCityRail North event in Manchester, AECOM led a panel discussion that included Eoin O'Neill, Network Rail's Capital Delivery Director for the North West and Central Region, Conor Linnell, AECOM's Rail Leader for the North West and Central Region, and Georgia Ehrmann, Avanti West Coast's Head of Network Development and Planning. The need for more industry collaboration was evident throughout the debate, with Eoin O'Neill encouraging the supply chain to think of Network Rail as a colleague rather than a customer. Eoin also outlined how Network Rail is striving to make it simpler for SMEs to participate in CP7 possibilities, making it clear to attendees that while Eastern suspended their CP7 procurement on Friday with hopes to relaunch it soon, NW&C has no plans to do the same. Connor provided AECOM's perspective, emphasising that in his wide experience if we are all working toward the same goal but not together, efficiencies are lost. Georgia offered some intriguing statistics to the discussion, stating that research has shown that every £1 invested in rail in the North generates £2.50 in economic growth. Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 34. TransCityRail South - A Net-Zero Railway 28:30

for 3 years siden28:30

28:30

Key rail industry stakeholders for an in-depth discussion exploring how we deliver a customer focussed sustainable Net-Zero railway. This panel discussion is an interesting discussion exploring the innovation needed to deliver the decarbonisation of the UK’s railway. Speakers Include: Felix Chamberlain, Head of Sustainability, Network Rail Christopher Harris, Carbon & Sustainability Manager, East West Rail Mark Fenton, Carbon Manager, HS2 Amy Dickinson Head Of Sustainability, South Western Railway Costas Panagiotakopoulos, Energy Manager, South Western Railway Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 33. TransCityRail South - Engaging the Supply Chain 25:55

for 3 years siden25:55

25:55

The successful delivery of £billions worth of infrastructure investment is dependent upon an innovative and well-informed supply chain, which works in tandem with key rail industry stakeholders. During this conversation, we look at the changing face of procurement as we transition towards Great British Railways and the impacts this will have across the whole industry. In a sector striving to eliminate carbon, create circular economies, protecting our natural environment and biodiversity whilst demonstrating social values, this transition must incorporate these factors whilst not forgetting passenger needs. Panellists Include: Kevin McNally, Head of Asset Investment – Rail & Sponsored Services | Engineering & Asset Strategy, Transport for London Carol Williams, Head of Procurement, Laing O'Rourke Ann-Marie Morrison, Client Account Director for Network Rail, Costain Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 32. TransCityRail South Rail Infrastructure asset resilience, constrained budgets and climate change 26:34

for 3 years siden26:34

26:34

During the TransCityRail South event in London, event partners ARUP lead a panel discussion on how we (whether clients, partners or guardians) of our rail infrastructure assets can work more effectively as a team to instil resilience constrained by limited budgets as the effects of climate change become more apparent on the management of our transport systems. We were joined by: Mona Sihota, Network Technical Head of Drainage and Off-Track, Network Rail Sharon Lee, Director of Transport Asset Management, Arup Councillor Martin Wrigley, Executive Member for Homes, Communities & Cost of Living Crisis Sian Thomas, Director of Engineering and Asset Management, Southern Region Sian Thomas explained how we need to be brave and bold to reach 70% carbon reduction by 2035, and she sees it more as an opportunity than a challenge; however, Mona Sihota disagreed and discussed how it is a challenge, not an opportunity, and it’s now that we need to be absolutely bold, and address climate change today before it’s too late… Sharon Lee also discussed how as suppliers we need to work on collaboration across the system to face the effects of climate change together. If you would like to be involved in our upcoming TransCityRail event, through speaking, exhibiting or attendance click here. Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 31. TransCityRail South - Capital investment for a customer focused railway 27:10

for 3 years siden27:10

27:10

Leaders debate Live at TransCityRail South, 28 September 2022 The current control period benefited from £40billion for rail capital projects seeing HS2 run at £22.8billion up to 2025. A further £17.5billion in capital funding has been issued for renewals, upgrades, and enhancements, whilst the London Underground alone spends around £1billion on renewals and new capital investment annually delivering a customer-focused railway for passengers and freight. During this session, the supply chain gets to understand where these £billions are being spent and gets to learn of the innovation needed. Hosted by Helen Fospero Speakers Include: Tim Walden, Capital Delivery Director Southern Region, Network Rail Richard Moody, Head of Strategic Planning (Freight & Network Strategy), Network Rail Kevin McNally, Head of Asset Investment – Rail & Sponsored Services | Engineering & Asset Strategy, Transport for London Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 30. Safety, Collaboration and Regional Investment, Monica Barbosa RSS Infrastructure 16:26

for 3 years siden16:26

16:26

Connor Fairhurst, host of Rail Technology Magazine's Track Talk podcast, chatted with Monica Barbosa, Head of Account Development at RSS Infrastructure, on episode 30 of the podcast. Monica spoke on RSS's Integrated Infrastructure Solutions, the importance of safety in the rail industry in terms of both employee safety and mental health care, and how RSS is leading the way in supporting Network Rail's Safety Task Force. Monica went on to say how important supply chain collaboration is, how SMEs always have the potential and motivation to innovate, and how free tools like the supply chain school for SMEs are available. Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 29. Improving weather resilience across the UK's rail network, Dr Brian Haddock 22:25

for 4 years siden22:25

22:25

On episode 29 of RTM's Track Talk podcast host Connor Fairhurst spoke with Dr Brian Haddock, Seasons and Climate Specialist for Transport Modes from Network Rail on how the rail industry can futureproof against extreme weather events and potential service disruption. Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 28. Creating opportunities in rail through apprenticeships, Neil Robertson 24:26

for 4 years siden24:26

24:26

On Episode 28 of RTM's Track Talk podcast, host Matt Roberts is joined by Neil Robertson, Chief Executive of the National Skills Academy for Rail (NSAR) for an honest conversation around the challenges facing the rail industry, how we can create new opportunities in the sector - particularly through apprenticeships, both for new arrivals to rail and those already in the industry - and how NSAR is involved with delivering this work, as we look to bolster and futureproof our workforce. Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 27. Sustainability opportunities & standardisation in rail, Chris Griffiths 28:35

for 4 years siden28:35

28:35

On Episode 27 of RTM's Track Talk, host Matt Roberts is joined by Chris Griffiths, Head of Product Sustainability at Marshalls to discuss the opportunities to improve sustainability around our railway stations, the need for standardisation of sustainability metrics to allow for better industry comparisons and what the next steps of the conversation around climate change must be: adaptation. Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 26. Improving passenger experience in our stations, Martin Howard 21:24

for 4 years siden21:24

21:24

Rail Technology Magazine Podcast

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Ep 25. The industry needs to take matters into its own hands, Gareth Dennis 31:53

for 5 years siden31:53

31:53

On this week’s episode of RTM’s Track Talk, host Ailsa Cowen is joined by Gareth Dennis, a Railway Engineer and Writer. Gareth dissects the strong anti-devolution agenda affecting the industry, how our railways are a jack of all trades and master of none and how HS2 is a bit of light at the end of the tunnel. Gareth discusses the 40% cut in Transport for the North’s operational budget. He says, “there’s no sensible reason to cut this money other than the fact the current Transport Minister has created his own what he calls Acceleration Unit’ to do the work that Transport for the North was supposed to be doing.” He speaks enthusiastically about HS2 stating, “the main benefit of HS2 is not actually on HS2 it’s on the existing railway network.” He also discusses, “if the Eastern leg of HS2 and Northern Powerhouse Rail is dropped it would be a dismal abandonment, not just of the North but also the North East and the Midlands.” In relation to the lack of William’s Review, he says, “we’re in the sci-fi fantasy future at the point where we need to get a grip and handle what transport really should look like.” Looking towards the future he said that the biggest challenge right now is what happens after Covid. “The industry really needs to rally round and shout very loudly about how important it will be as part of Britain’s recovery.” Hosted on Acast. See acast.com/privacy for more information.…

Rail Technology Magazine Podcast

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Ep 24. Cyber security on our rail network, Paul Appleton & George Bearfield 31:57

for 5 years siden31:57