S3 Episode 13 - Responding To Feedback As A Leader Radical Respect A Book By Kim Scott podcast

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MBA Business Kim Scott

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S3 Episode 13 - Responding to Feedback as a Leader

3M ago 32:19

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MP3•Episode hjem

Indhold leveret af Kim Scott. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Kim Scott eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Today, Wesley and Kim welcome Elizabeth Blass, an executive with 15+ years of experience in Customer Success organizations in a variety of fields. They discuss Leadership in general and specifically, how it can be hard to receive feedback as a leader when you do something that unintentionally causes offense. How do you discover that it happened in the first place and then, what can you do to address the situation? Kim and Elizabeth point out that it is important to accept criticism in public gracefully, though that can be incredibly hard in the moment.
About Elizabeth Blass.
Elizabeth is a two time Chief Customer Officer with 15+ years of global leadership experience in the technology sector. She has built and led Customer Success teams for companies such as Verizon, CME Group and TrustArc. She is currently the Chief Customer Officer for Karbon.
https://www.linkedin.com/in/elizabethblass/
Kim also mention DARVO during the episode. Here is a link to explain more.
https://www.jjfreyd.com/darvo

… continue reading

46 episoder

#MBA #Business #Kim Scott

Artwork

S3 Episode 13 - Responding to Feedback as a Leader

Radical Respect a book by Kim Scott

published 3M ago

Del

MP3•Episode hjem

Indhold leveret af Kim Scott. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Kim Scott eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Today, Wesley and Kim welcome Elizabeth Blass, an executive with 15+ years of experience in Customer Success organizations in a variety of fields. They discuss Leadership in general and specifically, how it can be hard to receive feedback as a leader when you do something that unintentionally causes offense. How do you discover that it happened in the first place and then, what can you do to address the situation? Kim and Elizabeth point out that it is important to accept criticism in public gracefully, though that can be incredibly hard in the moment.
About Elizabeth Blass.
Elizabeth is a two time Chief Customer Officer with 15+ years of global leadership experience in the technology sector. She has built and led Customer Success teams for companies such as Verizon, CME Group and TrustArc. She is currently the Chief Customer Officer for Karbon.
https://www.linkedin.com/in/elizabethblass/
Kim also mention DARVO during the episode. Here is a link to explain more.
https://www.jjfreyd.com/darvo

… continue reading

46 episoder

#MBA #Business #Kim Scott

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