The CX Value Model And Linking Experience To Business Outcomes - Interview With Michael Hinshaw Of McorpCX Punk CX With Adrian Swinscoe podcast

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The CX value model and linking experience to business outcomes - Interview with Michael Hinshaw of McorpCX

7M ago 50:37

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Indhold leveret af Adrian Swinscoe. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Adrian Swinscoe eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Today’s interview is with Michael Hinshaw, the founder and president of customer experience consultancy McorpCX. Michael joins me today to talk about the CX value model and why we should be linking experience to business outcomes, some key indicators of a successful customer-centric transformation, why your company might need an experience operating system (the XOS), what it is and what are the benefits.

This interview follows on from my recent interview – Leadership lessons from the winner of the 2023 CX Leader of the Year – Interview with Roxie Strohmenger of UKG – and is number 495 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

… continue reading

508 episoder

#Tech #MBA #Entrepreneur #Business #Marketing #Adrian Swinscoes

Artwork

The CX value model and linking experience to business outcomes - Interview with Michael Hinshaw of McorpCX

Punk CX with Adrian Swinscoe

published 7M ago

Del

MP3•Episode hjem

Indhold leveret af Adrian Swinscoe. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Adrian Swinscoe eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Today’s interview is with Michael Hinshaw, the founder and president of customer experience consultancy McorpCX. Michael joins me today to talk about the CX value model and why we should be linking experience to business outcomes, some key indicators of a successful customer-centric transformation, why your company might need an experience operating system (the XOS), what it is and what are the benefits.

This interview follows on from my recent interview – Leadership lessons from the winner of the 2023 CX Leader of the Year – Interview with Roxie Strohmenger of UKG – and is number 495 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

… continue reading

508 episoder

#Tech #MBA #Entrepreneur #Business #Marketing #Adrian Swinscoes

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