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Customer Engagement Strategies for Community-Owned Utilities
Manage episode 437151954 series 2881550
Indhold leveret af American Public Power Association. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af American Public Power Association eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
NOTE: This is a recorded adaptation of a live presentation.
Community-owned utilities play a vital role in providing essential services and fostering community well-being. Unlike large investor-owned counterparts, these utilities operate with a distinct focus on local needs, values and accountability. However, they often face unique challenges in engaging customers and maintaining community support.
In this presentation, we will delve into effective customer engagement strategies tailored specifically for community-owned utilities. From leveraging local partnerships to implementing innovative communication approaches, we'll explore practical methods to enhance customer satisfaction, promote community involvement and build engagement with community-owned utilities.
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