Netcall Interview Ross McQueen - Blackburn With Darwen Borough Council Podcasts By Netcall podcast

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Tech CX Appeal Podcast by Netcall

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Netcall interview Ross McQueen - Blackburn With Darwen Borough Council

3y ago 43:06

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Indhold leveret af Podcasts by Netcall. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Podcasts by Netcall eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Netcall's Chief Innovation Officer, Richard Farrell, and Trainer, Jonathan Redsell, interviewed Ross McQueen, Customer Services Manager at Blackburn. They discussed the impacts and adaptations that have been made during and since the pandemic, how and why they have deployed self-service options and chatbots and also answered the question: When is a contact centre agent NOT a contact centre agent?

… continue reading

3 episoder

#Tech #CX Appeal Podcast by Netcall

Artwork

Netcall interview Ross McQueen - Blackburn With Darwen Borough Council

Podcasts by Netcall

published 3y ago

Del

MP3•Episode hjem

Indhold leveret af Podcasts by Netcall. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Podcasts by Netcall eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Netcall's Chief Innovation Officer, Richard Farrell, and Trainer, Jonathan Redsell, interviewed Ross McQueen, Customer Services Manager at Blackburn. They discussed the impacts and adaptations that have been made during and since the pandemic, how and why they have deployed self-service options and chatbots and also answered the question: When is a contact centre agent NOT a contact centre agent?

… continue reading

3 episoder

#Tech #CX Appeal Podcast by Netcall

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