Episode 198: Q&A: Listener Mailbag

PMP Industry Insiders

#MBA #Business #Marketing #Brought to you by Donnie Shelton and Dan Gordon #Brought to you by Donnie Shelton #Dan Gordon #Pest Control

26:46

For many travelers, Antarctica is a bucket-list destination, a once-in-a-lifetime opportunity to touch all seven continents. In 2023, a record-breaking 100,000 tourists made the trip. But the journey begs a fundamental question: What do we risk by traveling to a place that is supposed to be uninhabited by humans? And as the climate warms, should we really be going to Antarctica in the first place? SHOW NOTES: Kara Weller: The Impossible Dilemma of a Polar Guide Marilyn Raphael: A twenty-first century structural change in Antarctica’s sea ice system Karl Watson: First Time in Antarctica Jeb Brooks : 7 Days in Antarctica (Journey to the South Pole) Metallica - Freeze 'Em All: Live in Antarctica Learn about your ad choices: dovetail.prx.org/ad-choices…

for ca. et år siden 44:37

MP3•Episode hjem

On this episode, Donnie and Dan walk through answers to recent questions they've received from podcast listeners. Topics include tracking your critical number, how to develop your leadership skills, the best business advice they've ever received, customer service training and more.

Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

227 episoder

Episode 198: Q&A: Listener Mailbag

PMP Industry Insiders

published for ca. et år siden

Del

MP3•Episode hjem

Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

227 episoder

#MBA #Business #Marketing #Brought to you by Donnie Shelton and Dan Gordon #Brought to you by Donnie Shelton #Dan Gordon #Pest Control

Alle episoder

PMP Industry Insiders

1
Episode 223: Passing the Torch: Part 3 38:43

for 9 hours siden38:43

38:43

This week, Dan and Donnie continue the family business series with Mikey & Mandy Nolen, the father-daughter team who operate Nozzle Nolen in West Palm Beach, Fla. They cover how the company is transitioning to a new generation of leadership, including Mickey's philosophy of "getting out of the way without going away." Guests: Mickey Nolen & Mandy Nolen, Nozzle Nolen Pest Solutions Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

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Episode 222: Are AI CSRs Really Here? An Implementation Q&A 38:03

for 7 dage siden38:03

38:03

What if you had a CSR who could answer after-hours calls, schedule service and respond to questions 24/7/365? On this episode, Ka Tsu of Avoca AI joins Dan and Donnie to discuss an AI call center and customer service platform. Tune in to hear a Q&A about the benefits and challenges of implementing AI CSRs in pest control. Guest: Ka Tsu, Sales & Partnership Lead, Avoca AI Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

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Episode 221: Tariff-Proof Your Pest Business: What To Do Right Now 41:36

for 16 dage siden41:36

41:36

In this early-release episode, Dan and Donnie react to the Trump administration's sweeping tariff announcement. They cover potential consequences for the pest and lawn industries, share best practices for weathering an economic jolt and offer advice for owners experiencing uncertainty. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

1
Top Takeaways From March's PMP Industry Insider Podcast | Insiders Rewind 15:34

for 17 dage siden15:34

15:34

Welcome to Insiders Rewind — Recapping March! This month, we’re diving into insights from Episodes 216 to 219, covering everything from Agent AI to tax strategies, growth challenges, and flipping business models for success! Ep. 216: Agent AI Playbook for Service Business Owners — Discover how Agent AI works autonomously and integrates with your systems for true automation. Ep. 217: Taxes 101 — Dan and Donnie share tax tips and how to avoid common pitfalls for pest and lawn business owners. Ep. 218: The GreenPal Story — Brian Clayton explains why he built GreenPal for lawn care pros, not homeowners, and why it worked! Ep. 219: Creating Cohesion — Donnie talks about managing team growth and navigating when great employees can’t keep up. We’d love to hear from you. Drop a comment, leave a review on Apple Podcasts or Spotify, and connect with us on social media @PMPIndustryInsider.…

PMP Industry Insiders

1
Episode 220: Why Accurate Reports + Actionable Data = Success 37:06

for 21 dage siden37:06

37:06

In this episode, Dan and Donnie discuss what you need to do month in and month out to create accurate financial statements so you can take meaningful action in your business. Donnie offers a glimpse into the numbers he uses to run Triangle Pest Control, and Dan shares an accountant's perspective and tools he recommends. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

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Episode 219: Creating Cohesion: The Power of a Singular Vision 35:58

for 28 dage siden35:58

35:58

In this episode, Dan and Donnie dig into the challenges of managing growth and keeping your team on the same page as your pest or lawn company scales and becomes more complicated. They share their experiences and strategies for overcoming growth-related obstacles, and why having a strong vision is essential. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

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Episode 218: Evolving With Your Business: An Entrepreneur's Journey 38:19

for 5 weeks siden38:19

38:19

On this episode, Dan and Donnie welcome Bryan Clayton, CEO and co-founder of GreenPal, an online marketplace that connects homeowners with lawn mowing professionals. He walks through his journey from mowing lawns to scaling and selling a $10 million landscaping company to founding an "Uber for lawn care," and he shares advice for growing as an entrepreneur along the way. Guest: Bryan Clayton, CEO and Co-Founder, GreenPal Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

1
Episode 217: Taxes 101: Make Better Decisions & Save Money 30:12

for 6 weeks siden30:12

30:12

Understanding taxes empowers you to make informed decisions and ultimately saves you money. But many successful business people don't really understand their taxes. In this episode, Dan and Donnie delve into tax-related topics, including individual taxes, capital gains, business income, deductions and the executive order on tax credits. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

1
Episode 216: Marketing, Sales & More: The Agent AI Playbook for Service Business Owners 39:01

for 7 weeks siden39:01

39:01

What if you could eliminate all your repetitive administrative tasks? In this episode, Dan and Donnie discuss the potential for leveraging "agent AI" technology in your pest control business. Donnie also walks through a software demo and shares how to begin creating an AI personal assistant so you can make better use of your time. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

1
Insiders Rewind: Top Insights and Takeaways From February 13:50

for 7 weeks siden13:50

13:50

Welcome to Insiders Rewind, the new monthly recap series from the PMP Industry insider Podcast! In this episode, Brett The Editor, takes you through the most impactful moments from February's episodes. Ep. #212 - A 7 Point Plan To Get Ready For The Season Ep. #213 - 3 Takeaways From Beyond Service Ep. #214 - 4 Pest Industry Trends For 2025 Ep. #215 - A Top 100 Turnaround Whether you're in the pest & lawn industry or a business leader looking for growth strategies, Insiders Rewind delivers key insights you can implement right away!…

PMP Industry Insiders

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Episode 215: A Top 100 Turnaround: The Bugman's Brian Olson Returns 41:30

for 8 weeks siden41:30

41:30

The Bugman's Brian Olson joins Dan and Donnie to share how he turned around his Top 100 pest control business after struggling to achieve growth and profit goals. He shares the lessons he's learned by getting laser focused on KPIs in pursuit of becoming a customer- and team-centric firm with 80 percent recurring revenue. Guest: Brian Olson, President/CEO, The Bugman Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

1
Episode 214: 4 Pest Industry Trends for 2025 41:03

for 9 weeks siden41:03

41:03

This week Dan and Donnie check in with David Billingsly, a consultant with The Billingsly Group and the facilitator of the PMP Industry Insiders Peer Groups. David covers four trends he's seeing among companies in the peer groups and how to apply them to your business to get better in 2025. Guest: David Billingsly, The Billingsly Group & PMP Industry Insiders Peer Groups Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

1
Episode 213: 3 Takeaways from Beyond Service 38:25

for 10 weeks siden38:25

38:25

This week, Dan shares his observations from WorkWave's Beyond Service user conference, which took place earlier this month. He covers can't-ignore topics from the event, including the ubiquity of artificial intelligence tools, an increased focus on key performance indicators and the mark private equity investors are making on the pest and lawn industries. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

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Episode 212: A 7-Point Plan to Get Ready for the Season 43:20

for 11 weeks siden43:20

43:20

Industry veteran Patrick Quigley is back on the podcast to discuss how to prepare for the busy pest control season now. He shares a 7-point plan to overcome common challenges and set your team up for success. Guest: Patrick Quigley, President, Sales Training by Design Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

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Insiders Rewind: Top Insights and Takeaways from January 16:00

for 11 weeks siden16:00

16:00

Welcome to Insiders Rewind, the brand-new monthly recap series from the PMP Industry Insider Podcast! In this episode, Brett The Editor, takes you through the most impactful moments from January’s episodes. Episodes Featured: 207: 2025 Marketing Trend Shifts w/Alex Booth 208: Recapping 2024 & Forecasting 2025 w/Dan and Donnie 209: The Long Game: Mastering Exit Planning w/Dan and Donnie 210: Passing the Torch Part 1 w/Charlie, Chaz & Carley Church 211: Passing the Torch Part 2 w/Howard and Conner Bright Whether you're in the pest & lawn industry or a business leader looking for growth strategies, Insiders Rewind delivers key insights you can implement right away!…

PMP Industry Insiders

1
Episode 211: Passing the Torch: Part 2 33:55

for 12 weeks siden33:55

33:55

This week, Anti-Pesto's Howard Bright and Conner Bright join the show to discuss how they are transitioning the company to the next generation of leadership. They talk about the challenges and opportunities presented by the succession process with a focus on the importance of relationships, learning from others and transparency. Guests: Howard Bright & Connor Bright, Anti-Pesto Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

1
Episode 210: Passing the Torch: Part 1 39:55

for 13 weeks siden39:55

39:55

On this episode, Dan and Donnie welcome the leaders of Getem Services, a 103-year-old, fourth-generation family pest control business. Charlie Church, owner and president, and his children Chaz Church, VP of operations, and Carley Church, marketing and HR manager, discuss how they're working toward a smooth transition to the next generation of ownership. Guests: Charlie Church, Chaz Church & Carley Church, Getem Services Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

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Episode 209: The Long Game: Mastering Exit Planning for Your Business 38:16

for 14 weeks siden38:16

38:16

On this week's episode, Donnie and Dan discuss the importance of long-term exit planning for your company. They cover common exit strategies for pest and lawn care business owners and emphasize the need for clear financial goals and contingency plans in case of unexpected events. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

1
Episode 208: Recapping 2024 & Forecasting 2025 46:43

for 15 weeks siden46:43

46:43

On this week's episode, Dan and Donnie review the industry's track record in 2024 and share their predictions for 2025. Tune in to hear them discuss economic news, pest- and lawn-specific trends, technology, M&A and more. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

1
Episode 207: 2025 Marketing Trend Shifts 43:43

for 16 weeks siden43:43

43:43

Coalmarch's Alex Booth joins the show this week to discuss changes in marketing trends for 2025, including competition, AI and more. They cover strategies for optimizing for AI search, how Alex would spend a $100,000 marketing budget and the importance of knowing your company's strengths. Guest: Alex Booth, Digital Marketing Consultant, Coalmarch by WorkWave Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

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Episode 206: How to Make Money with AI in Pest Control 35:48

for 18 weeks siden35:48

35:48

This week, Dan and Donnie welcome Sellify AI Founder Thomas Lundberg to the show to discuss the benefits of selling pest control with AI via text message. They cover his background in the industry, growth potential and use cases for the product, including upselling, cross-selling, setting appointments and winbacks. Guest: Thomas Lundberg, Founder, Sellify AI Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

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Episode 205: 60 Years of Growth: Lessons from Arrow’s Leaders 47:06

for 19 weeks siden47:06

47:06

In this episode, Dan and Donnie welcome Emily Thomas Kendrick and Tim Pollard of Arrow Exterminators back to the show. They discuss their approach to keeping a small company feel even as they exceed $400 million in revenue, why and how they choose an annual theme and what's in their growth plans for 2025 and beyond. Guests: Emily Thomas Kendrick, CEO, and Tim Pollard, President & COO, Arrow Exterminators Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

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Episode 204: A Sit-Down with NPMA President Faye Golden 37:03

for 20 weeks siden37:03

37:03

This week Dan and Donnie welcome Faye Golden, new National Pest Management Association president, to the podcast. She shares her goals and initiatives, including a new individual certification program, how she plans to share the "hidden secret" of pest control careers and pressing regulatory issues. Guest: Faye Golden, Director of Government Affairs, Cook's Pest Control & President, NPMA Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

1
Episode 203: Search Everywhere Optimization: The Evolving SEO Landscape 37:07

for 22 weeks siden37:07

37:07

Coalmarch's Derek Cummings joins the show to discuss the changing search landscape and its effect on pest and lawn marketing strategies. He covers the increasing integration of AI in search engines, a rise in search on social media directly and how not to get overwhelmed about being 'everywhere.' Guest: Derek Cummings, Team Lead, SEO, Coalmarch Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

1
Episode 202: 2024 Election: What It Means for Pest & Lawn Businesses 39:40

for 23 weeks siden39:40

39:40

This week, Dan and Donnie are breaking down the outcome of the 2024 election. They analyze how the results will affect the pest and lawn industries in key areas, including taxes, labor and inflation, and they emphasize the importance of focusing on business fundamentals. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

1
Episode 201: Avoiding a ‘Nuclear Verdict’ 43:34

for 24 weeks siden43:34

43:34

PestSure's COO Todd Burke & Board Chairman Mike Rottler, CEO of Rottler Pest Solutions in St. Louis, join the show to talk about a hot topic in the insurance market: auto insurance claims. They discuss how to think about insurance as a PMP, why auto settlements are increasing and practical things you can do to avoid a so-called 'nuclear verdict.' Guests: Todd Burke, COO & Mike Rottler, Board Chairman, PestSure Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

1
Episode 200: Top Insights from 200 Episodes 41:30

for 25 weeks siden41:30

41:30

This week Dan and Donnie celebrate and reflect on more than four years and 200 episodes of the podcast! They cover how the podcast got started; their favorite guests, shows and topics; and the lessons they've learned from the show and implemented in their own businesses. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

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Episode 199: The Critical Role of Due Diligence in Pest Control M&A 45:57

for 26 weeks siden45:57

45:57

On this episode, Donnie and Dan discuss the intricacies of the due diligence process in pest and lawn mergers and acquisitions. They explore the perspectives of both buyers and sellers and review the three major work streams in due diligence: legal, operational and financial. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services…

PMP Industry Insiders

1
Episode 198: Q&A: Listener Mailbag 44:37

for 27 weeks siden44:37

44:37

PMP Industry Insiders

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Episode 197: End-of-Season Wrap-Up 40:49

for 28 weeks siden40:49