OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 2 Of 3) Building The Case For IVA OneSPARKS podcast

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Indhold leveret af Onecom Group. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Onecom Group eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

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OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 2 of 3) Building the case for IVA

3y ago 23:10

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MP3•Episode hjem

Indhold leveret af Onecom Group. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Onecom Group eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

This is a show about telecommunications and IT strategy and insights, aimed at senior business professionals. Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces. What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA.
In today’s episode we are looking at the digital workforce and in particular, asking why the Intelligent Virtual Agent or IVA is an important next step in the world of customer service.

… continue reading

13 episoder

#Tech #Entrepreneur #Business #Onecom Group #Technology #Digital World #Telecom #Partnership #Mobile #Fixed Line #Cloud IT

Artwork

OneSPARKS: 2021 Contact Centre Technology Roadmap (Part 2 of 3) Building the case for IVA

published 3y ago

Del

MP3•Episode hjem

Indhold leveret af Onecom Group. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Onecom Group eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

This is a show about telecommunications and IT strategy and insights, aimed at senior business professionals. Experts from Onecom and Five9 discuss the 2021 Contact Centre Technology Roadmap, focusing on digital workforces. What is a digital workforce? Building a Case for IVA and Demonstrating the value of IVA.
In today’s episode we are looking at the digital workforce and in particular, asking why the Intelligent Virtual Agent or IVA is an important next step in the world of customer service.

… continue reading

13 episoder

#Tech #Entrepreneur #Business #Onecom Group #Technology #Digital World #Telecom #Partnership #Mobile #Fixed Line #Cloud IT

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