Beyond Numbers: Creating A Customer-centric Future Of Finance One Vision podcast

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Entrepreneur Business Fintech Sustainability Financial Inclusion Tech Theodora Lau Banking

Indhold leveret af Theodora Lau. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Theodora Lau eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

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Beyond numbers: Creating a customer-centric future of finance

1M ago 23:57

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Indhold leveret af Theodora Lau. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Theodora Lau eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

What drives people’s financial behaviors in real-life contexts? Do we truly understand what people need and what is functional for them? In the latest episode of One Vision, we welcome authors Erin Taylor and Anette Broløs to share the story behind their company, Finthropology, and to discuss their new book, Customer-Centric Innovation in Finance. Money is personal and emotional; financial institutions must find ways to adapt to the evolving digital world while maintaining the human elements behind financial transactions. The duo’s work serves as a great reminder that there is much value in actually talking to people and understanding where they come from — it doesn't always have to be bits and bytes.

Hosted on Acast. See acast.com/privacy for more information.

… continue reading

287 episoder

#Entrepreneur #Business #Fintech #Sustainability #Financial Inclusion #Tech #Theodora Lau #Banking

Artwork

Beyond numbers: Creating a customer-centric future of finance

11 subscribers

published 1M ago

Del

MP3•Episode hjem

Indhold leveret af Theodora Lau. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Theodora Lau eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

What drives people’s financial behaviors in real-life contexts? Do we truly understand what people need and what is functional for them? In the latest episode of One Vision, we welcome authors Erin Taylor and Anette Broløs to share the story behind their company, Finthropology, and to discuss their new book, Customer-Centric Innovation in Finance. Money is personal and emotional; financial institutions must find ways to adapt to the evolving digital world while maintaining the human elements behind financial transactions. The duo’s work serves as a great reminder that there is much value in actually talking to people and understanding where they come from — it doesn't always have to be bits and bytes.

Hosted on Acast. See acast.com/privacy for more information.

… continue reading

287 episoder

#Entrepreneur #Business #Fintech #Sustainability #Financial Inclusion #Tech #Theodora Lau #Banking

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